Meeting & Events Manager

About the Role

As a CBRE Meeting & Events Manager, you will be responsible for the management of a small team assigned to meetings, events & conference services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines. Mentor and coach as needed.
• Serve as primary contact with clients for meeting & events forecasts and strategies.
• Troubleshoot and resolve client inquiries and escalated complaints.
• Maintain department budget. Approve purchase orders for event supplies as requested by the team.
• Implement enhancements for event success. This includes making improvements to processes, procedures, and systems. Review reports to measure productivity and present findings to management.
• Ensure operations and vendors are compliant with location requirements.
• Accountable for tracking department SLAs, KPIs, and benchmarks. Monitor related performance data and identify solutions for gaps.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.