Chief Marketing Officer

The Chief Marketing Officer will be the force behind the most customer‑centric brand and shopping experience in specialty retail. This is a chance to build not just brands, but inspiring legacies and best‑in‑class marketing products that will embed Crate & Barrel's consideration and appeal deep within the hearts and minds of customers, creating 'WOW' moments every single day. They will be a galvanizing leader and dedicated coach who creates high performing teams delivering with accountability, speed, and quality.

A Day in the Life of a Chief Marketing Officer

• Define and Drive Brand Strategy: Custodian of the brand positioning and experience, charting its direction and ensuring its tenets are a living, breathing expression of the overall company vision, dynamically adjusting to market conditions
• Forge an Elite Marketing Organization: Build, mentor, and inspire a world‑class team, uniting leaders across Brand and Creative, Performance Marketing, and Owned Channels
• Lead with Data‑Driven Acquisition: Spearhead a deeply analytical, high‑performing team focused on cost effective customer acquisition and relentless optimization of spend to maximize growth
• Amplify Our Voice: Establish a profoundly effective communications function that powerfully engages and aligns a broad range of critical stakeholders, including investors, team members, media, policymakers, and the broader business community
• Reimagine Go‑To‑Market: Architect a scalable and seamless Go‑To‑Market process, harmonizing strategic inputs with marketing priorities to deliver exceptional customer experiences that simultaneously maximize company revenue and profitability
• Champion the Customer: Maintain an unwavering, rigorous focus on the customer, translating key insights into actionable strategies and communicating them compellingly to internal stakeholders to ensure every customer need is anticipated and met
• Elevate the Marketing Ecosystem: Relentlessly drive continuous improvement and partnerships/collaborations and experiences that consistently and continuously delight our customers
• Pioneer Innovation: Establish groundbreaking methodologies including leveraging of AI across budgeting, reporting, idea generation, and research
• Drive Cross‑Functional Excellence: As a member of the Crate Executive Team, the CMO will be expected to collaborate seamlessly and closely with cross‑functional leaders and the Brand President to power the business
• Act as Fiscal Steward and Strategist: Responsible for significant financial investments, building contingency plans, and rigorously evaluating results to ensure maximum return on investment

What you'll bring to the table

• Strategic thinker with the ability to build without heavy agency reliance
• Experience leading Performance Marketing as well as Owned Channels including Email, SMS, Public Relations and Channel Marketing
• Strong understanding of the Digital landscape including SEO, SEM, Meta, Pinterest, TikTok, and tools like Google Analytics, Google Adwords, HubSpot, WebTrends, as well as marketing tech stack knowledge
• Demonstrated ability in building awareness and trial through owned and earned media channels
• Strength in generating marketing ideas with a willingness to experiment in a measurable way
• Exceptional analytical, problem solving and organizational skills, and an insatiable drive to make things better
• Stellar program management and organizational skills; ability to prioritize and manage multiple projects under strict timelines, as well as the ability to work well and deliver results in a demanding, dynamic environment
• Superior interpersonal skills; ability to build and maintain healthy, high‑functioning Executive relationships
• Proficiency in translating, championing, and presenting marketing strategies and initiatives to audiences at all levels in the organization
• Strong budget & financial skills with focus on accuracy, accountability and simplicity
• Courageous, confident, humble leader who motivates & inspires, persuades & aligns, recruits & coaches

We'd love to hear from you if you have

• 15+ years of broad marketing experience encompassing both brand management and marketing communications
• Experience in small to mid‑sized entrepreneurial companies or start‑ups is preferred
• Experience leading brand management, marketing communications, and insights; and directing product development/innovation teams