CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH Fashion group, which ambition is to become one of the most iconic luxury brands worldwide.
To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.
YOUR WORK ENVIRONMENT
Reporting to the CRM & Clienteling Director, the Clienteling Senior manager will play a key role in the implementation of CELINE Clienteling strategy at the Regional level. He/she will work closely with the retail team.
The Clienteling Senior manager will support the CRM & Clienteling Director in the local implementation of all regional initiatives and in the improvement the general clienteling performance of CELINE. With a strong focus in client events & experiences, the Clienteling Senior Manager main responsibilities are:
Job Responsibilities
YOUR IMPACT
Client Animations
- Develop the client activation calendar per store in collaboration with the Clienteling director and create new in-store/out-store concepts, aligned with the Maison guidelines and the regional strategy
- Roll-out the animation’s strategy, implement all events in partnership with the regional and central teams (360 approach, ie Stores, Merchandising team, VM team ….) ensuring that the Maison standards are respected. Oversee all logistical tasks such as communicating with vendors, coordinating with warehouse on inventory movements, creating logistical schedule, managing on-site contacts ….
- Define targets for each action, track all event performance and make recommendations. Build reporting to understand performance vs. our objectives at the regional, store and client advisor level,
- Track inventory, materials & samples creating post-event recaps, archive all event photos and communication tools/collateral
- Manage the in-store events budget process including all accounting, finance and internal requirements related to setting up all new vendors, processing, tracking and recording all invoices and budgets
- Ensure a continuous benchmark of our main competitors in the market on relevant client experience topics
Client Experience / Gifting & Cares
- Develop and implement custom & unique experiences that elevate the regional client database
- Customize client treatment plans (events, activities, etc.) both to recruit new clients and to support sales associates in treating existing clients.
- Manage the stock of the gifts, according to the occasions and the in-store/out store animations...
- Help & support client identification for high-end international or regional events
- Measure and monitor the impact of all initiatives at the local market / client level
- Monitor market trends and competitive activities on various client experience topics
KEYS FOR SUCCESS
Experience
- >5 years of experience
- First Clienteling / CRM experience in a luxury and/or fashion environment
- Focused on customer satisfaction by continuously improving services, processes, collaborative capabilities
- Strong business and entrepreneur sense
- Team player / interested in the success of the organization as much as his / her own
- Passion for field / stores
- Responsibility for timeline deliverables
- Analytical skills with an ability to translate results into actionable insights
- A confident communicator capable of inspiring collaboration and excitement around the topic in the stores
- Good Knowledge of Microsoft Office & Salesforce tools (Sales Cloud et Marketing Cloud)
Additional Information
OUR ENGAGEMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.
The compensation for this position ranges from $120,000- $140,000. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.
