Job Overview
We seek an accomplished Logo Specialist Manager to join our esteemed organization and lead a dynamic team. This role is pivotal in ensuring the efficient workflow and service excellence of the Logo Specialist team, playing a crucial part in the success of our client relations.
Key Responsibilities
- Direct daily activities of the Logo Specialist team to ensure exceptional service quality.
- Collaborate with senior management to address overtime requirements and optimize team performance.
- Develop and implement performance metrics to gauge team efficiency and service delivery.
- Provide targeted training, mentorship, and support to enhance team members’ skills in areas such as communication, product knowledge, and conflict resolution.
- Review and improve operational processes to boost service speed, quality, and cost-effectiveness.
- Conduct routine quality assurance assessments to uphold high standards in logo design and production.
- Offer constructive feedback during regular performance evaluations.
- Manage the onboarding process for new hires, creating effective training schedules for seamless integration.
- Resolve complex challenges raised by team members and clients, ensuring collaborative solutions across departments.
- Analyze team reports to identify and rectify potential issues swiftly.
- Oversee the team's PTO schedule to ensure adequate coverage for all logo requests.
- Work in close coordination with Marketing, Sales, Account Management, and Operations to guarantee product quality and timely service delivery.
Required Skills
- Proficiency in Adobe Photoshop and Illustrator.
- Familiarity with PULSE software is advantageous.
- Strong command of MS Word, with a preference for MS Excel proficiency.
- Demonstrated ability to establish rapport with both internal and external clients.
- Proven leadership skills, with expertise in guidance, training, coaching, and daily management.
- Commitment to ongoing learning and proactive skill enhancement.
- Strong analytical capabilities paired with a problem-solving mindset.
- Creative thinking and solid problem-solving skills.
Qualifications
- Associate degree required; a Bachelor's degree is preferred.
- A minimum of 2 years of experience supervising or managing a customer support team within a mid-to-large business environment.
Career Growth Opportunities
We are committed to the professional development of our employees, offering training and tuition reimbursement programs, as well as clear pathways for internal advancement within the organization.
Company Culture And Values
Our organization prides itself on its supportive, family-oriented values and has been recognized for its award-winning workplace culture. We foster an inclusive, collaborative environment that encourages teamwork and innovation.
Compensation And Benefits
- Comprehensive medical, dental, and vision coverage.
- Paid parental leave and mental health support through Employee Assistance Programs.
- Generous PTO, paid holidays, and a floating holiday.
- Competitive salary with a 401(k) plan featuring matching contributions, alongside bonus opportunities.
- Participation in team-building events, a casual dress code, and involvement in company-sponsored community initiatives.
Employment Type: Full-Time
