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Job Title

Director of Design, Sr

What does a successful Senior Director of Product Design do at Fiserv?

BentoBox, acquired by Fiserv in 2021, has a long track record of delivering seamless customer experiences dedicated to helping restaurants grow and thrive. Our hospitality platform disrupts third-party services that come between the restaurant and the guest. We empower restaurants to build their online presence, diversity revenue, engage with guests and increase operational efficiency with products like websites, online ordering, catering, marketing tools and much more. BentoBox is trusted and loved by over 5,000 restaurants worldwide including The Meatball Shop, Gramercy Tavern, and Eleven Madison Park. The CEO of Bentobox, Krystle Mobayeni, was a web designer most of her career, and is dedicated to bringing the highest-quality design to our product offerings.

We’re looking for a talented Senior Director of Product Design to lead and inspire our Product Design team. You’ll set the product design vision for our omni-channel platform at a moment of growth and transformation. You’ll report to the VP of Product and work closely with her and our CEO & CTO to define and execute on this vision. You will ensure both restaurant operators and restaurant guests have an exceptional experience when interacting with BentoBox products.

You will lead a talented Product Design team of 7. This is a great opportunity for a hands-on leader and consummate coach. You should be knowledgeable in Figma, able to provide thoughtful coaching and feedback in both UI and UX, and inspire both your team and the broader company with your design evangelism. You will also nurture a strong design-centric and customer-obsessed culture.

What You Will Do

Leading and inspiring a team of 7 Product Designers
Partnering with Product Management and Product Operations leaders to ensure success in defining and executing on roadmap
Conducting weekly design reviews and helping your team grow their design skills
Setting process and standards across Design, with Product Management, Product Operations, Product Marketing, and other partner groups
Setting and socializing a design vision & strategy with the leadership team and product team

What You Will Need To Have

10+ years of Product Design experience and 3-7+ years of management experience
Experience working on products for SMBs, and/or B2B or B2B2C products
Fluency in Figma and other design tools
Passion for end-to-end Product Design and crafting seamless, enjoyable experiences that efficiently fulfill user needs
Solid intuition and demonstration of UX and UI principles
Familiarity with new and upcoming best practices designing for both web and mobile
Empathy for users, to understand their pain points and advocate for their needs
Thought leadership to develop a high-level product design vision, understand how to effectively balance user needs, business objectives, and technical constraints
Strong partnership with Product Management and Engineering counterparts
Excellent leadership skills, including communication, active listening, coaching, problem solving, inspiring, and much more.

What Would Be Great To Have

Startup and / or SaaS experience
Experience building and maintaining design systems
Experience designing for point-of-sale / kiosks / in-store experiences
Innovation and transformation experience

Salary Range

$155,300.00 - $261,500.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank You For Considering Employment With Fiserv. Please

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What You Should Know About Us

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our Commitment To Diversity And Inclusion

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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BentoBox

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