The U.S. Personal Bank delivers a wide array of banking, payments, lending and investment services to individual consumers and small businesses. To deliver on our brand promise, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S. To do so, we have aligned our structure with our strategy to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment, and geography.

The US Marketing and Franchise Development (M&FD) Marketing organization drives all aspects of the customer lifecycle, from Acquisitionto Engagement to Retention, across Branded Cards and Lending, Retail Bank and Mortgage, Consumer Wealth, and Citi Retail Services. The Existing Customer Marketing (ECM) team within this organization is a critical driver of Marketing, with a vision to deepen and expand the relationships our customers have with Citi – increasing their usage of our products and services, promoting behaviors that create long-term loyalty, and thoughtfully communicating new benefits, features and products that can strengthen our relationship.

The Marketing Strategy Lead (VP) on Spend Engagement will achievebusiness results for Branded Cards by delivering multi-channel marketing campaigns and branded experiences that engage card members to utilize card benefits, increase card spend, and/oradding or upgrading new products, deepening their relationship with the bank. The Marketing Strategy Lead (VP)is responsible for partnering across several teams to shape the overall strategic direction of marketingcampaigns (including targeting, offers, and communication strategy) to improve customer experience and deliver on P&L goals.

Key Responsibilities:

Identify opportunities to improve the customer experience, drive innovation, and deliver business results

Lead campaign strategy, planning, and implementation of marketing initiatives

Partner in the development of a spend engagement strategy engine utilizing omni-channel approaches inclusive of all channels, such as digital, email/direct mail, partner marketing, and paid media channels

Create test and learn agenda with high degree of autonomy

Collaborate cross-functionally with Analytics, Risk, Product, Finance, and Legalpartners to identify new testing opportunities, assess performance of campaigns, and align on data-driven optimization and expansionstrategies in a timely and disciplined manner

Prioritize efforts and initiatives based on available channel resource capacity (Direct Mail, Email, Citi Online, Citi Mobile App) and available funding

Secure formal partner approvals to ensure adherence to Citi’s control framework

Lead key expansion and optimization projects that deliver organic growth to the programs

Contribute to the long-term development of the program including managing strategic initiative roadmaps while addressing changing consumer, business, regulatory, and economic conditions

Qualifications

Deep knowledge across all communication channels, including email/direct mail, web, owned digital, mobile in-app, and paid/display media

Strategic and analytical thinker with ability to identifypotential new opportunities and make data-driven decisions that deliver on financial goals

Curious and self-motivated with a passion for continual improvement

Highly capable in driving change and innovation to deliver growth

Experienced in defining testing strategies and objectives

Ability to manage multiple work streams simultaneously and quickly adapt to change as business strategy continues to evolve

Hands on, pragmatic problem solver with ability to design solutions as well as anticipate problems and take proactive action

Possesses strong communication skills and ability to present and influence across all levels of the organization

Promotes a culture of collaboration and willing to break down functional silos to optimize business results and facilitate the overall growth of the Citi Cards franchise

Qualifications:

6-10 years of experience in Marketing and retail bank/financial services industry experience.
Requires attention to detail, advanced project management skills, good communication and problem-solving skills.
Demonstrated organizational skills and ability to manage multiple tasks/projects at once.
Creative problem solving and sense of ownership.
Solid communication, presentation and project management skills.
Ability to work well under tight deadlines in a fast-paced and team-oriented environment.

Education:

Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Marketing

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Job Family:

Marketing Program Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$129,840.00 - $194,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Nov 29, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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