Position Expired
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VP Marketing Contact Center Operations
VirtualVocations
A company is looking for a VP Marketing Contact Center Operations.
Key Responsibilities
Own delivery of budgeted revenue targets across all contact center regions
Modernize dialing platforms, CRM workflows, QA systems, and analytics
Build leadership pipelines and scalable organizational structures
Required Qualifications
10+ years of executive leadership in enterprise contact center or operational environments
Proven success leading large-scale transformation initiatives
Deep expertise in AI-driven automation and CRM platforms
Demonstrated track record of improving conversion and operational efficiency
Experience in hospitality, travel, or high-touch service environments preferred
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