VP Marketing Contact Center Operations

A company is looking for a VP Marketing Contact Center Operations.

Key Responsibilities

Own delivery of budgeted revenue targets across all contact center regions

Modernize dialing platforms, CRM workflows, QA systems, and analytics

Build leadership pipelines and scalable organizational structures

Required Qualifications

10+ years of executive leadership in enterprise contact center or operational environments

Proven success leading large-scale transformation initiatives

Deep expertise in AI-driven automation and CRM platforms

Demonstrated track record of improving conversion and operational efficiency

Experience in hospitality, travel, or high-touch service environments preferred