Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Product Experience Research team is central to uncovering compelling ways to engage and entertain our global members. This Researcher role supports our growth team and is focused on understanding consumer perceptions and norms that may influence our longer-term growth trajectory. Specifically, this role will explore themes such as video entertainment spending and engagement patterns, usage of competitor services, and demographic trends.
This is an opportunity to lead innovative research with a demonstrable impact on a global scale. You will be responsible for defining, leading, analyzing, and socializing research studies that generate insights to empower business decisions across the company. You’ll partner with cross-functional teams passionate about delivering the most engaging, innovative, and inclusive experiences.
In This Role, You Will
- Design, execute, and socialize research that generates insights to inform our global growth strategy
- Synthesize data from multiple sources (surveys, behavioral, 3rd party) to craft clear insights with strategic business impact
- Proactively partner with other CI researchers and cross-functional partners, including Product, Data Science, Finance & Strategy, Content, Marketing, and Brand, to develop new research initiatives
- Identify best practices in existing and emerging research methodologies
About You
- Experience in product research, market research, and/or analytics, including hands-on experience leading end-to-end quantitative research studies (e.g., surveys)
- Self-starter and problem solver who loves “getting in the weeds” with quantitative data (including survey data, public “big data” repositories, and internal logged data)
- Experience with data querying, wrangling, analysis, and modeling; proficient in SQL and R
- A balance of creative and analytical skills with the ability to proactively define research questions, identify appropriate methods, design and execute studies, implement statistical approaches to analyze survey data, and synthesize findings
- Strong communicator with a bias toward action to proactively collaborate with multiple teams across the company
- Experience or interest in growth research
- Mixed methods research experience is preferred but not required
- An advanced degree in psychology, social sciences, or a related field is preferred but not required
- Global research experience is preferred but not required
- Knowledgeable of relevant statistical concepts (significance testing, regression/linear models) Experience with longitudinal analysis, multilevel/mixed effects modeling, psychometrics, and/or survey weighting is a plus
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
