DEPARTMENT: Guest Experience
REPORTS TO: Sr. Manager, Premium Experience
STATUS: Part-Time; Non-Exempt
San Diego Padres Commitment:
The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.
If you are not sure you’re 100% qualified but are up for the challenge - we want you to apply. We believe skills are transferable and passion for our mission goes a long way.
San Diego Padres Petco Park Promise:
Our service values drive our behaviors to create the best experience for all our guests who visit Petco Park. As a team member at Petco Park, we genuinely and passionately care about our guests, our ballpark and each other. We make meaningful and memorable connections that set us apart from other venues and experiences. Each position on our team actively lives out this nonnegotiable commitment every day to CARE, CONNECT, EXCEED.
Your role as a Guest Experience Ambassador (GEA):
You will be one of the first friendly faces to proactively welcome guests to the ballpark. You will be supporting different areas of the ballpark including, but not limited to, entry gates, guest service centers, and the event staff wardrobe room.
As a Guest Experience Ambassador, you will gain or strengthen a variety of skills in the areas of customer service and event management to exceed guest expectations.
All the responsibilities we will trust you with:
- Exemplifying our Petco Park Promise: CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guests’ expectations
- Directing and assisting guests at entry points and throughout the ballpark while managing crowd flow to ensure a smooth, safe, and efficient ballpark entry and overall experience for all guests
- Managing our in-event lost and found process
- Coordinating accessibility services including sensory bags, wheelchair services and assistive listening devices
- Managing Inventory, set-up, break-down, cleaning and distribution responsibilities of guest experience equipment and resources including but not limited to uniforms, radios, ISS 24/7 devices
- Evaluating guests’ needs during events through empathy, good listening skills, and effectively resolving them through appropriate action, service, or solution
- Caring for our ballpark by reporting security, safety, and housekeeping issues via appropriate communication channels; including but not limited to portable devices
- Continuously improving your understanding and knowledge of the ballpark, baseball, and the Padres to engage and assist our guests
Your areas of knowledge and expertise that matter most:
- Being consistent, punctual, and having reliable attendance
- Being personable, enthusiastic, positive, and professional, with the ability to keep that same composure in a fast-paced large crowd environment
- Having excellent communication skills, with the ability to de-escalate situations
- Possessing a high degree of discretion, integrity, and accountability
- Having the ability to quickly learn and effectively operate technology-driven handheld, portable devices
- Having a strong ability to work well with others in a collaborative, respectful manner to create a positive and memorable ballpark and/or venue experience
- Being bi-lingual in English/Spanish is a plus but not necessary
You will be required to meet the following:
- Must be at least 18 years of age by the start of employment
- Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time, up to the complete duration of shifts, and in all inclement weather, including rain and/or direct sunlight; able to lift and transport up to 25 pounds
- Must be available to work a minimum of seventy-five percent (75%) of ALL scheduled events during each calendar year, including Padres home games, full venue events and Gallagher Square concerts
- Available to work flexible hours on a variety of shifts including days, evenings, weekends, holidays, and overtime as needed
- As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check
Salary and Additional Compensation:
Per the California pay transparency law, the pay rate for this position is $20.54 per hour. Part- time non-union employees are subject to the San Diego Living Wage Ordinance and rates will increase accordingly.
In addition to your hourly rate, the Padres offer PTO, employee discounts, appreciation, and recognition opportunities for this position.
