Off-Premise Marketing Coordinator (Remote)
About Us:
FAT Brands is a leading global franchising company that strategically acquires, markets, and develops fast casual, quick-service, casual dining, and polished casual dining concepts around the world. The Company currently owns 18 restaurant brands: Round Table Pizza, Fatburger, Marble Slab Creamery, Johnny Rockets, Fazoli’s, Twin Peaks, Great American Cookies, Smokey Bones Hot Dog on a Stick, Buffalo’s Cafe & Express, Hurricane Grill & Wings, Pretzelmaker, Elevation Burger, Native Grill & Wings, Yalla Mediterranean and Ponderosa and Bonanza Steakhouses, and franchises and owns over 2,300 units worldwide. Our dedicated support teams in operations, IT, purchasing, design, and marketing are committed to helping our franchisees succeed.
What We're Looking For:
The FAT Brands Digital Marketing Team is seeking an Off-Premise Marketing Coordinator to play a pivotal role in enhancing online ordering, third party delivery and catering revenue channels for our portfolio of brands. Reporting to the VP of Marketing Revenue Channels, this role is instrumental in supporting our online channel growth strategy, assisting franchisees with onboarding, and analyzing data to measure channel performance.
Primary Responsibilities:
· Coordinate off-premise marketing for franchisees, including onboarding with online ordering, catering, and third-party delivery.
· Act as a liaison between franchisees and external marketing vendors, ensuring seamless communication and execution of off-premise marketing initiatives.
· Collaborate with the IT department to troubleshoot any technical issues related to online ordering and off-premise marketing platforms, ensuring a smooth customer experience.
· Develop an in-depth knowledge of online ordering and third-party delivery platforms, positioning yourself as an internal expert on these systems.
· Monitor and analyze key performance metrics related to online ordering and off-premise marketing initiatives, providing regular reports and recommendations for improvement.
· Participate in regular team meetings and brainstorming sessions to generate new marketing ideas and strategies that can benefit franchisees across the brand.
· Maintain a strong focus on customer satisfaction, seeking feedback from franchisees and making continuous improvements to enhance their marketing support experience.
· Plan and conduct training sessions for franchisees, both one-on-one and group settings, to educate them on strategies, tools, and best practices. Ensure franchisees have a solid understanding of how to effectively utilize marketing resources to enhance their restaurant's performance and profitability.
· Assist the digital marketing team in executing tactics to boost franchisees' sales.
Required Education & Qualifications:
· 1-3 years of marketing experience, preferably in a franchised restaurant environment.
· A bachelor's degree in business, marketing, communications, or a related field is preferred.
· Excellent organizational skills with a keen eye for details, and the ability to take charge of projects and solve problems independently.
· Proficient in both written and verbal communication.
· Ability to meet deadlines and work effectively in both one-on-one and team settings.
· Familiarity with Olo online ordering, third-party delivery platforms, and Asana is a plus.
· This is a full-time remote position.
Benefits:
FAT Brands is proud to offer a dynamic and exciting work environment with potential for growth. Benefits include:
- 100% employer paid medical, dental and vision insurance coverage option for employees and dependents.
- 401k
- Vacation
- Personal Time Off
- Birthday Pay
- Sick Pay
- FSA
