Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
From Day 1, we’ve been lucky to build for the most amazing group of CX professionals, and we’re looking for a skilled marketer to take our community engagement to the next level. As a key player on the Marketing team, you’ll be the first of your kind to build in-persona and digital programs that inspire and delight users and prospects alike. You’ll collaborate with Sales, Customer, and Product to build/sponsor events, partnerships, and experiences that put Assembled on the map. This is not your average field marketing role, and is intentionally designed to give the right person meaningful, impactful and growth-driving scope.
Things You’ll Get To Do
- Define our approach to building community of users and prospects, leveraging in-personal/digital events, forums or Slack, and more
- Build the roadmap for community, and make the business case for relevant investment and resourcing
- Drive full-funnel community-based activities across in-person and digital platforms in partnership with Demand Generation and Sales (with pipeline and deal acceleration as the goal)
- Develop a comprehensive field marketing strategy, and drive seamless execution in partnership with key cross-functional partners
- Build owned events roadmap, including prospect dinners, user webinars, and advisory board events
- Proactively identify and execute experiments (events, campaigns, ABM-related tactics) that result in deeper community engagement and, as a result, meaningful awareness of Assembled
- Build connections with our biggest customer advocates through a diverse set of programs that spark deeper engagement with our product and teammates
Things We’d Love For You To Bring
- You have 5+ years of having seen it before, having done it before, and knowing how to steward event experiences that drive tangible outcomes
- You’re a super-connector and people-person who can flex in collaboration with any kind of team, including Sales, Product, and Customer Success and Support. You have a history of rock-solid cross-functional relationships
- You're resourceful at your core. This means thriving in uncertainty, showing grit in the face of roadblocks, and finding new, better ways to get the job done
- You know how to manage the balance between delegation and execution, and can easily bring people together to achieve big outcomes
- You're unafraid of the details, and are well-versed in organizing allthethings to get the important stuff right
- You’re motivated by people, what they need, and how they use our product. You know how to leverage your understanding of our users and prospects to design world-class experiences for them
- You're excited about having a positive impact on customer support teams. Knowledge about or experience in this world isn’t required, but it is welcome!
- You’re a kind, collaborative, empathetic, and flexible person who is down to get in the boat and help us row!
The estimated base salary range for this role is $130,000 - $160,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Our U.S. benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
- Paid parental leave
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment
