The Operations Support Supervisor will provide oversight of the operations support and paralegal teams ensuring there is exceptional and balanced support for all attorneys. This role will also assist the operations team in general oversight of the premises and operational services.
Establishing positive work relationships with clients, attorneys and business professionals is necessary for success in this role.
Responsibilities:
- Oversight of the operations support and paralegal teams, including scheduling, performance and training
- Performance monitoring including workload and productivity
- Coordinate workflow and ensure goals are met
- Conduct performance reviews
- Implement processes to create efficiencies
- Provide input on hiring for these teams
- Ensure compliance with firm policies and operational procedures
- Gather operational information on space, equipment and costs
- Assist with budget preparation
- Process invoices in the firm’s accounting system
- Assist with vendor management and relationships
Knowledge, Skills and Abilities Required:
- Strong problem-solving skills and decision-making skills and ability to follow complex instructions
- Ability to interact in a professional, cooperative and tactful manner with clients, co-workers and others both in person and on the telephone
- Detailed-oriented and adaptable
- Punctual
- Pleasant and professional demeanor with clear speaking voice
- Excellent verbal, written, organization, computer, and interpersonal skills
- Ability to multitask, solve problems and handle confidential matters with diplomacy and tact
- Ability to work in a fast-paced environment
- Proficiency in outlook, iManage, Excel, EMS and other firm applications
Reporting to the Director of Office Operations, the ideal candidate will have 2-5 years of experience in operations within a law firm or professional services industry. Bachelor’s Degree preferred.
The anticipated annual base salary range for this position is $100,000 to $125,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location from which the applicant will be performing the job.
This position follows the firm’s remote and in office requirements –
9:00 a.m. to 5:00 p.m.
