About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.
About the role
The Marketing and Communications Manager establishes brand and channel preference, generates revenue, and executes data-driven strategy for the Center for Health & Wellbeing, the robust onsite wellness offering at Four Seasons Hotel Westlake Village. This position supports the Director of Public Relations and the Executive Director of the Center for Health & Wellbeing to execute strategies in digital marketing, social media, content development, marketing collateral, public relations, online reputation management, and measures success through outcomes supported by analytics and reporting.
What you will do
Oversees the Center for Health & Wellbeing’s (CHW) digital strategy with a proactive and creative approach to all digital and electronic marketing platforms. Designs and implements innovative campaigns that increase awareness of the Hotel and support commercial goals including direct channel mix growth.
Oversees and optimizes online and offline presence of the Center for Health & Wellbeing’s content and images on Four Seasons owned channels (FS.com, Four Seasons App, Preferred Partner, Sales Resource, etc.) and partner websites, ensuring alignment with the CHW’s positioning, business objectives, and storytelling.
Responsible for rebuilding the Center for Health & Wellbeing’s social media channels, curating engaging content that showcases Brand DNA while increasing total audience size and engagement.
Assists the Director of Public Relations with the creation of unique experiences, local partnerships, media communications, maintenance of media relationships, and media visits/interviews as needed.
Leverages full suite of online reporting tools including Adobe Analytics ensuring activities are monitored and optimized against the pre-established KPIs.
What you bring
College education required. A bachelor's degree in marketing, advertising, communication, or journalism preferred.
Three to five years of experience in a marketing or communications capacity with Four Seasons or another related organization. Additional experience working in wellness is a plus!
Experience with social media platforms, consumer engagement and strong awareness of the digital world.
Excellent writing, presentation, and communication skills.
Photography and video production oversight skills.
Attention to detail and organization.
Influencer and media relations experience.
Ability to multi-task effectively, managing multiple projects while being cognizant of deadlines and priorities.
Ability to manage third-party agencies, partners, and vendors.
Proficient in Microsoft Office Suite.
Successful candidate must possess legal work authorization in the United States
What we offer
Salary Range: $70,000 - $80,000
Health Insurance - Medical, Dental & Vision
401K Retirement savings plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary Room nights and discounted rates
Complimentary Dry Cleaning for Employee Uniforms
Free meals and on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities
Schedule & Hours
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
