Job Overview
Join our esteemed company, recognized for its positive workplace culture and commitment to employee satisfaction, as a Logo Specialist Manager. In this pivotal role, you will lead our dynamic Logo Specialist team, ensuring excellence in client services and fostering a collaborative environment.
Key Responsibilities
- Oversee the daily operations and workflow of the Logo Specialist team, guaranteeing timely and high-quality service delivery.
- Work with senior management to manage overtime requirements effectively.
- Establish performance metrics to assess and track team progress.
- Provide tailored training and coaching to team members, enhancing their expertise in areas such as product knowledge and conflict resolution.
- Continuously evaluate team operations to enhance efficiency, quality, and cost-effectiveness.
- Conduct regular quality assurance assessments to maintain high design standards.
- Offer constructive feedback through regular performance evaluations.
- Lead the onboarding process for new hires, creating a structured training schedule for their successful integration.
- Proactively address complex issues escalated by team members and clients through effective cross-departmental collaboration.
- Analyze team performance reports to identify and address areas of concern promptly.
- Maintain the team’s PTO schedule and manage coverage for logo requests.
- Collaborate closely with Marketing, Sales, Account Management, and Operations to ensure product quality and timely service execution.
Required Skills
- Proficiency in Adobe Photoshop and Illustrator.
- Experience with PULSE software is a plus.
- Competency in MS Word; proficiency in MS Excel is preferred.
- Strong leadership skills with a focus on guidance, training, and coaching.
- Creative aptitude coupled with solid problem-solving abilities.
- Strong analytical skills with a proactive approach to problem resolution.
- Proven ability to establish strong professional relationships with internal and external clients.
Qualifications
- Associate degree required; Bachelor's degree preferred.
- Minimum of 2 years of experience supervising or managing a customer support team within a mid-to-large business setting.
Career Growth Opportunities
We are committed to the growth and development of our employees, offering training and tuition reimbursement programs alongside clear pathways for internal promotion.
Company Culture And Values
Our organization emphasizes work-life balance and fosters a positive, family-owned culture. We are proud to be recognized for our commitment to employee well-being and collaborative environment.
Compensation And Benefits
We offer a competitive salary alongside a comprehensive benefits package that includes:
- Medical, dental, and vision insurance.
- Paid parental leave and mental health support through EAP.
- Generous PTO, paid holidays, and a floating holiday.
- 401(k) with matching and bonus opportunities.
- Opportunities for team-building events and community involvement.
If you are a motivated professional seeking to make a significant impact while advancing your career in a supportive and innovative environment, we encourage you to apply.
Employment Type: Full-Time
