Your role will encompass not just managing bookings, but also addressing any potential issues that may arise during the booking process. This position requires attention to detail, a positive attitude, and the ability to work independently in a fast-paced environment. You will collaborate with various internal teams to ensure that all client requests and needs are met promptly, reinforcing our commitment to exceptional service. If you thrive in a customer-focused role and enjoy contributing to a positive brand experience, we encourage you to apply and become a valuable member of our team at Cassandra Corporation.
Responsibilities
- Monitor and respond to online booking inquiries promptly
- Manage and update the online booking system to reflect real-time availability
- Assist clients with the booking process, ensuring accurate and timely reservations
- Provide support to clients who encounter issues during the booking process
- Generate reports on booking statistics and customer feedback to improve service offerings
- Communicate with internal teams to confirm details related to bookings and client needs
- Assist in the development of FAQs and troubleshooting guides to enhance customer support efficiency
Requirements
- Proven experience in a customer service or administrative role
- Strong familiarity with online booking systems and digital platforms
- Excellent communication skills, both verbal and written
- Ability to multitask and manage time effectively in a fast-paced environment
- Detail-oriented with a strong focus on accuracy in managing information
- Problem-solving skills to assist customers in resolving booking issues
- Ability to work independently and as part of a team, contributing to a collaborative work environment
