Company Description
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.
Role Description
The Revenue Operations Manager is responsible for evolving the Renewals and Customer Success planning process and operating rhythm to ultimately develop initiatives that improve renewal rates and net retention. Reporting to the Sr. Director of Revenue Operations, this highly visible role will partner closely with the VP of Renewals, VP of Customer Success, the Revenue Operations team, Finance, and others to define the renewals planning process and requisite operating rhythm to foster action-oriented discussion as a part of the broader Go-To-Market strategic planning and operating cadence. This role will also manage the execution of this process to ultimately define the annual goals and strategic priorities and partner with the Analytics team to automate reporting to track relevant KPIs and metrics.
Qualifications
- 5+ years of experience in planning roles relating to Renewals, Customer Success, SaaS sales, or other related fields
- Broad functional understanding of planning cycles in high-growth business-to-business technology environment
- Strong project management skills and drive for ownership and results
- Ability to structure and execute complex analyses and synthesize into clear, actionable insights with business impact
- Familiar with SFDC and Data visualization tools (e.g., Tableau)
- Excellent verbal and written communications skills, including presentation skills to all levels within the organization
- Experience managing senior stakeholders within the organization
- Ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment
- A smart, bold but humble attitude to work collaboratively with CyberArkers across the organization
