Hampton, Virginia

Overview
The Chief Nursing Officer (CNO) is a pivotal leader and key member of the hospital's leadership team. Collaborating closely with the hospital leadership team, the CNO develops and implements strategies that align with Riverside Health System's strategic goals. These efforts prioritize patient safety, quality outcomes, and patient-centered care, surpassing the stringent standards set by industry recognized organizations, like The Leapfrog Group. Furthermore, the CNO is a visible leader who plays a crucial role in modeling a culture focused on team member engagement, community involvement, quality, patient safety, fiscal responsibility, and the overall patient experience. Their unwavering commitment to excellence in these areas is evident in their work, ensuring that every facet of nursing care consistently meets the highest standards of quality and safety each day.

What you will do

Establishes and enhances a culture of evidence-based decision making in clinical and management initiatives. Communicates and models an emphasis on patient quality and safety. Understands utilization management and case management and their importance to the organization. Demonstrates this understanding by effectively leading outcomes and driving results.
Maintains strong, credible relationships with medical staff, develops a community presence and builds connections with academic institutions.
Leads by example demonstrating an expectation for continuous quality improvement as well as continually supporting and exhibiting Riverside values and service standards. Identifies and provides mentoring and growth opportunities for staff.
Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, patient throughput, market share growth, and patient safety. Promotes a patient centered, healing environment. Promotes the use and implementation of technology in the workplace in order to streamline operations, facilitate communications and optimize processes.
Ensures and fosters a high level of collaboration within a highly matrixed team environment in order to coordinate activities, review work, exchange information and resolve problems. Champions, models and promotes service excellence philosophies and behaviors at the facility, regional levels to enhance the overall patient experience.
Along with other members of the team, promotes financial stewardship and clinical excellence for the facility in both operational and capital acquisition processes. Allocates financial, information and human capital for improvement activities, ensuring the efficient delivery of cost effective services to patients, physicians, and hospital departments. Establishes performance measures, assesses and evaluates operations, and works with department leadership to assure efficient and effective delivery of services.
Responsible for the overall patient experience to include timeliness and efficiency of care and satisfaction. Responsible for meeting and/or exceeding quality outcomes.
Identifies opportunity to strengthen the care and services of Riverside Health System through a regional approach to care, quality and resource management. Seeks to identify resources that can be utilized and shared across the care continuum to better meet the complex needs of the patient.

Qualifications

Education

Masters Degree, Nursing. If the master's degree is not in nursing then either a baccalaureate degree or doctoral degree must be in nursing (Required)

Experience

5-6 years progressive nursing leadership in a hospital or health system setting (Required)

Licenses and Certifications

Registered Nurse (RN) - Virginia Department of Health Professions (VDHP) (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

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Chief Nursing Officer