VP Marketing, Sam’s Club Digital Product Leader

Job Description

Role Summary/Purpose

Reporting to SVP Marketing, Sam’s Club Marketing Leader, the VP Marketing, Sam’s Club Digital Product Leader is responsible for enhancing Sam’s Club Credit user experiences within the Sam’s Club and Synchrony digital eco-systems. This leader will lead the Sam’s Club Product Team to partner with Sam’s Club Tech and Product teams, and jointly influence the CX/UX agenda to improve member (prospect) and cardmember experiences within Sam’s Club Desktop, Mobile Web, and Native App environments. Additionally, this leader will collaborate with internal Synchrony technology and agile development teams to influence applicant and cardmember digital experiences.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

Lead Sam’s Club Product Team in creating and launching innovative digital experiences across desktop, tablet and mobile based on member experience enhancing designs
Own the Omnichannel Member Experience strategic pillar that supports Credit Program strategic vision North Star
Collaborate with Sam’s Club Tech and Product teams to drive innovation and deliver amazing user experiences
Assume the role of business-product owner and lead the development of enhanced functionality
Provide coaching and inspired leadership expected of A Great Place to Work
Partner with the Synchrony Client and COE Product and Digital teams, capture product enhancement opportunities, help prioritize the product roadmaps and lead the project development
Maintain a strong understanding of competitor products and experiences and find opportunities to continue to enhance the customer journey
Drive strategic initiatives from wing to wing including developing the business case, selling the opportunity internally and externally
Acquire an in-depth understanding of the Sam’s Club Credit business while developing a documented fact-base on various facets of the business, e.g., products, channels, marketing tactics, etc.
Perform other duties and/or special projects as assigned

Qualifications/Requirements

Bachelor’s degree and at least 10+ years of technology marketing experience with critical experiences in amongst others: product development, user experience, channel management; and strategic planning and analysis
5+ years Digital Marketing
Ability to travel up to 20%
Ability and flexibility to travel for business as required

Desired Characteristics

Experience managing digital experiences and campaigns
Ability to partner with Tech and Product teams
Strong leadership capability and presence
Exceptional relationship building and client leadership abilities
Strong analytical skills
Excellent oral and written communication skills

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time