Chief of Staff (Director) to Chief Marketing & Customer Officer

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Your Role

The Chief of Staff to the Chief Marketing & Customer Officer (CMCO) serves as a strategic thought partner and operational leader, helping drive the agenda, priorities, and effectiveness of the Marketing & Customer organization with consistency across all countries globally. This role is responsible for translating strategy into execution, ensuring tight alignment across brand marketing, customer analytics, loyalty, media, creative, digital, marketing operations, and cross-functional business partners. The Chief of Staff creates leverage for the CMCO by driving business rhythms, accelerating decision-making, managing critical initiatives, and ensuring both the CMCO and the organization are focused on the highest-impact work.

The ideal candidate combines strong business acumen, organizational effectiveness expertise, strategic thinking, exceptional execution skills, and strong communication skills – both written and verbal. They are equally comfortable in executive discussions, operational reviews, and cross-functional working sessions.

Your Impact

Drive Strategic Priorities

• Lead special projects and enterprise initiatives on behalf of the CMCO.
• Translate business priorities into actionable plans with clear milestones and accountability.
• Monitor progress against key objectives and elevate risks and opportunities.
• Facilitate cross-functional collaboration on key initiatives.
• Leads objective setting and cascade process.
• Lead the annual Budget process, working across all Marketing Functions and partnering closely with Finance to ensure our strategic priorities are supported accordingly with an evolving media and marketing investment mix.

Enhance CMCO and Organizational Effectiveness

• Partner with the CMCO Executive Assistant on maximizing CMCO calendar/time – all in support of increasing her personal effectiveness
• Lead operating cadences, planning processes, and executive business reviews.
• Build mechanisms that improve prioritization, decision-making, and resource allocation.
• Drive clarity across teams on goals, accountabilities, and ways of working.
• Identify opportunities to simplify processes and increase organizational productivity
• Partners with HR on team effectiveness and culture initiatives.
• Partner with VS&Co communications on vetting and securing key speaking engagements for CMCO and her leads that reinforce VS&Co. functional expertise and leadership.

Communication and Governance

• Manages team cadences and forums such as leadership team meetings, all hands, etc.
• Ensure decisions and priorities are communicated clearly and consistently.
• Develop executive briefing materials and talking points.
• Ensure the CMCO is well prepared for key meetings.
• Oversee development and execution of all Internal Marketing Communications and Meetings including Quarterly Town Halls, Seasonal Offsites, etc.
• Manage public business communications on social channels, aligned with brand strategic messages, on social channels including LinkedIn – partner with VS&Co comms as needed

Success Measures

• Increased organizational focus on highest-value priorities.
• Improved speed and quality of decision-making.
• Strong cross-functional execution of enterprise initiatives.
• Effective operating rhythms and governance processes.
• Improved leadership team effectiveness and alignment.
• Improved CMCO personal effectiveness.

Click here for benefit details related to this position.

Minimum Salary: $152,300.00

Maximum Salary: $216,090.00

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

Your Experience

• 8-10+ years of experience in strategy, consulting, business operations, organizational effectiveness, marketing, merchandising, retail leadership, or related fields.
• Experience supporting C-suite executives or leading complex cross-functional initiatives.
• Retail, consumer, fashion, or brand experience for global organizations strongly preferred.

Skills

• Exceptional strategic thinking and business judgment.
• Strong executive presence and communication skills.
• Ability to influence across functions without direct authority.
• Outstanding project and program management capabilities.
• Strong analytical and financial acumen.
• Ability to navigate ambiguity and balance strategic and operational work.
• High level of discretion and confidentiality.

Leadership Behaviors

• Enterprise-first mindset.
• Courage to challenge and provide thoughtful perspective.
• Bias for action and outcomes.
• Strong collaborator and relationship builder.
• Curious, adaptable, and resilient.
• Balances strategy with execution
• Strong emotional intelligence and ability to see around corners/ anticipate needs
• Embodies VS&Co’s Culture Code

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.