Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
The Director, Retail leads a network of stores and is a pivotal in executing the rollout of the direct retail strategy, including new openings, and optimizing by-door performance and operations. The Retail Manager is accountable for leading a defined network of retail stores and Store Managers through inspiring hands-on management and coaching as well as strategic business leadership. This role is responsible for developing and elevating the presence and positioning of the brand, achieving sales targets and other business KPIs, delivering exceptional client experiences, optimizing retail operations, and enhancing the organization's talent.
Key Responsibilities:
- Provide directional leadership, expectations, and priorities derived from the company’s strategic plan to each store team.
- Promote a culture of accountability to meet or exceed goals related to retail and service sales, client experience, payroll, retail shrink, and omni-channel sales.
- Drive company profitability through operational excellence, top-line sales growth, and expense control.
- Address underperforming metrics for stores to drive profitability and achieve goals for these stores. Effectively lead, develop, and support the sales and/or operations of a stores to meet and/or exceed sales and profitability targets.
- Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Market Director.
- Drive client strategy to deepen the relationship with clients to achieve commercial targets and drive loyalty and spend.
- Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly, and annual store sales target. Direct managers to drive client development activity among individual team members to cultivate new and existing clients.
- Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs.
- In partnership with the Market Director and HR, address policy violations with appropriate corrective action up and in accordance with policies and procedures.
- Build a highly engaged team that embodies the brand through effective collaboration, open and honest communication, and prioritization of work.
- Create an inclusive environment that encourages the growth and engagement of all associates.
- Lead all aspects of direct report development including training; providing individualized, competency-based feedback and coaching; performance reviews; succession planning; and individual development plans to enable continuous development and drive sales performance.
- Model a culture of open communication by sharing enterprise strategy with direct reports and creating goals in alignment with goals.
- Liaise between store staff, leadership, and business partners to obtain resources, remove obstacles, and drive in-store improvements for stores.
- Build a guest-centric culture by ensuring the Guest Engagement Leader program is consistently executed throughout each store in the district, and all guest concerns are reacted to and resolved with a sense of urgency.
- Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
- Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
Qualifications:
- 8+ years of relevant experience managing across multiple US-based stores at once, with a strong operations background.
- Experience in retail, luxury retail or service-oriented organization preferred.
- Proven track record of launching new store openings, markets and building strong effective teams.
- Strong interpersonal, communication, organizational, presentation, and follow-through skills.
- Experience in results-oriented, high-growth environments with agile, resourceful capabilities.
- Experience building, implementing, and iterating on new processes from the ground up.
- Knowledge of KPIs, P&L management, and operational standards.
- High level experience with retail operations systems.
- Able to work a full-time, with a potential to work a varied schedule including nights, weekends, and holidays as needed.
Salary Range: $175-180k
Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.
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