Are you passionate about creating authentic connections and driving engagement within a vibrant global community? Discogs is seeking a dynamic and strategic Community Lead to join our team! In this pivotal role, you'll be at the forefront of fostering meaningful interactions and elevating our brand visibility among record collectors worldwide. If you thrive in a fast-paced, digital-first environment, have a deep understanding of music and vinyl culture, and excel at building and sustaining online communities, this opportunity is for you. Join us in shaping the future of music and collector communities!
Location
This is a remote position. Open to candidates located in
OR, WA, CA, CO, TX, IL
Compensation
Starting Base Salary Range - $70,000 - 75,000
Who We Are
Discogs is the largest crowd-sourced, community-driven database of recorded music information in the world. Every day, millions of people use the Discogs Marketplace to connect, learn about music, and buy and sell vinyl records, CDs, and cassettes. As Discogs continues to grow, we are looking for bright, dedicated, creative, and highly motivated people to help us realize our mission to serve the music fan in everyone. We are relatively small, so individual contributions can have a large impact. High value is placed on quality, critical thinking, and continuous improvement. Our teams work collaboratively but are distributed geographically and open-source tools are important to who we are and how we work. We value the experiences and skills each team member contributes to helping us serve our music community.
Who We're Looking For
The Community Lead plays a strategic and pivotal role in fostering genuine connections and driving engagement within Discogs' diverse, global community of record collectors. This role is responsible for building and executing a comprehensive community strategy that enhances member loyalty, elevates brand visibility, and deepens cultural connections on a global scale.
The ideal candidate thrives in a fast-paced, digital-first environment, possesses a strong understanding of music and vinyl culture, and excels at building and sustaining online communities across diverse audiences worldwide. This position requires a balance of strategic thinking, creativity, and hands-on community engagement to ensure Discogs remains at the forefront of fostering meaningful interactions within the music and collector communities.
What You'll Accomplish
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Community Engagement & Strategy Development
- Develop and implement strategies to increase activity within the Discogs Community Forum, encouraging user contributions and facilitating engaging value-driven conversations
- Leverage content, events, and campaigns to drive engagement and encourage user-generated content (UGC), amplifying user stories and fostering a strong sense of community
External and Forum Community Engagement Management
- Engage actively with external communities, including Reddit and other relevant forums, to build awareness, enhance Discogs' presence, and foster meaningful discussions
- Develop and execute strategies to increase participation and activity within the Discogs Community Forum, fostering engaging discussions and encouraging user contributions
- Moderate interactions across forums and external platforms, maintaining alignment with Discogs' brand values and fostering a positive and inclusive environment
- Participate in discussions on relevant external forums such as Reddit, actively building awareness of Discogs and addressing questions or concerns
- Host or coordinate events such as Reddit AMAs or other external initiatives to increase visibility and deepen connections with music collectors
Insights & Data Analysis
- Analyze and report on community engagement metrics, using data to identify trends, opportunities, and areas for improvement
- Conduct sentiment analysis and feedback collection, utilizing these insights to influence content strategies, product improvements, and platform features
- Use insights to create actionable recommendations for content strategies, community tools, and feature enhancements
Cross-functional Collaboration
- Collaborate closely with internal teams to align community insights with broader marketing, product, and business goals
- Advocate for the community's needs by ensuring member feedback is shared with product, content, and support teams
Requirements
What You'll Contribute
Minimum Education And Experience
- 3+ years in community management, with a successful track record in strategy development, content creation, and driving engagement
- Strong analytical skills and experience with sentiment analysis, social listening, and reporting on community KPIs
- Outstanding communication skills, with a natural ability to engage users authentically and foster long-term relationships
- Strong organizational skills and the ability to manage multiple projects, campaigns, and events simultaneously
- A deep understanding of Discogs' community and the music industry, with the ability to bring cultural knowledge into all aspects of community engagement
Preferred
- Experience with social listening, sentiment analysis, CRM tools, Reddit analytics, Discourse, Zendesk, or other forum moderation platforms is a plus
- Previous experience in e-commerce, music, or collector-focused platforms is a plus
Benefits
What We Provide
- Competitive compensation: salary, plus performance-related bonus program
- 401(k) with employer match
- 100% company-paid medical and dental insurance benefits for you and your dependents
- 4 weeks paid vacation, increasing based on tenure
- 18 weeks paid leave for birth moms
- 8 weeks paid parental leave, including for adoption
- Monthly wellness allowance
- Annual professional and personal development allowance
- Work from home office set-up and expense allowances
- Flexible work location opportunities
- Employer matching toward charitable contributions
What We Believe In
Discogs' mission is to serve the music fan in everyone. We represent a diverse and inclusive community, and we are committed to serving our community with innovative and creative solutions. We know that innovation happens best when varying perspectives are embraced and integrated. Our global team reflects our global community.
Discogs is an Equal Opportunity Employer.
Applicants needing accommodation to apply should contact us at 503-597-6340
Discogs does not promote job openings through text messaging. If you receive a text message claiming to offer a position at our company, please disregard it as fraudulent. For a list of our actively open positions and to apply, please visit the official Careers page on our website: https://www.discogs.com/about/careers
If you apply for this role, you will be required to upload a resume, cover letter, and fill out a few questions regarding your application. Once submitted, our hiring team will review your application and contact you if you are selected for an interview. Whether you are successful or not, we will store your application and data in our system for a maximum period of one year from the application date in case another role becomes available that you are suitable for. If you have any questions or concerns about us storing this data and/or the period of time, please contact us at legal@discogsinc.com and we will respond to you within 30 days.
