Qualifications
Sales/Marketing support candidates with SAP R3 or P23
SalesForce Experience Preferred.
Wilmington-based Hybrid role
Sales & Marketing Support Specialist (Wilmington-based Hybrid role) We're seeking a highly organized, detail-oriented, and self-directed Sales and Marketing Support Specialist to join our team. This role is focused on providing support to the sales and marketing teams, ensuring smooth operations and driving sales growth. The ideal candidate is a service-oriented team player who can manage multiple priorities and deadlines and has excellent problem-solving skills. High school diploma or equivalent; a college degree is preferred.
- Previous customer service experience is preferred.
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and attention to detail
Responsibilities
Responsibilities
- Respond to customer inquiries via multiple inputs.
- Engage with Sales Team – on approvals for - Pricing, Credit & Rebills, Returns and cancellation requests.
- Enter Customer Master Changes in MDG as is prescribed by the owning CSR.
- Maintain Customer Profile updates in SharePoint – as directed by the CSR.
- Demonstrate flexibility / adaptability in a fast-paced Team.
- Review daily Reports to proactively address issues: Open Orders Report, SAP Blocked Report etc.
- Quick learner – especially when it comes to IT Related Systems.
- Minimum of 2 years of Sales Department Support work.
- Support the CSR Team
- Provide Audit Support.
- Support inside and outside sales with administrative functions: o EXCEL - Report Creation as instructed. o SAP – Strong SAP R3 / P23 system experience: Quote Creation, Open Order Reports, Credit Hold Reports and other duties as required by the Department Manager. o Intermediate / High Level Microsoft Office and software proficiency: Outlook, Word, Excel, Power Point, and SharePoint. o SalesForce – Case management: updating cases, adding notes, sample entry, and case closure. SFDC Engagement review for disposition with CSR.
- Assist with daily Marketing department tasks as needed.
- Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
- Resolve customer complaints and providing appropriate solutions.
- Keep accurate records of customer interactions and transactions.
- Follow up on customer inquiries and ensuring customer satisfaction.
- Keep up to date on product knowledge to provide accurate information to customers
- Collaborate with other team members to improve the overall customer experience.
