Job Title: Community & Marketing Coordinator
Company: Beauty&Hair
Location: Addison, TX - Local and full-time candidates only; no remote work or freelancing
About Us:
For 25 years, the Beauty&Hair team has been committed to helping our customers find the best in wigs, hairpieces, and extensions. We strive to be the leading online source for wearable hair, providing an unparalleled customer service experience.Our network includes Wigs.com, WigOutlet.com, Extensions.com, and HairToppers.com.
Our culture is collaborative, fast-paced, innovative, and adaptable. If you have a passion for creativity, community engagement, and making an impact in the alternative hair industry, we want you to join our team!
Position Overview:
Beauty&Hair is seeking a passionate and creative Community & Marketing Coordinator to join our growing team. This role is perfect for someone who thrives in social media, enjoys building community, and has a keen eye for emerging trends. You will play a key role in fostering brand engagement, enhancing our online presence, and managing customer relationships across various platforms.
Key Responsibilities:
- Social Media Engagement: Analyze engagement across social platforms, paid ads, and email campaigns to optimize community interactions.
- Brand Voice Engagement: Actively engage with the community by responding to comments, messages, and inquiries in a consistent brand voice.
- Content Creation & Scheduling: Plan, schedule, and post stories and feed content that resonates with our audience. Stay on top of trends to keep content fresh and relevant.
- Content Curation: Repost influencer content and user-generated content to further enhance community connection and brand awareness.
- Customer Health System: Leverage customer data and insights to ensure a smooth and personalized experience for our customers and community members.
- Trend Monitoring: Stay informed of social media trends, platform updates, and competitor activities to refine our strategy and maintain a competitive edge.
- Email Marketing: Support the development of community-driven email campaigns that engage loyal customers and new customers. Analyze open rates, click-through rates, and overall engagement to optimize content and strengthen customer relationships. Collaborate with the marketing team to create personalized, loyalty-focused email content that fosters community connection and drives customer retention.
Qualifications
- Proven experience in community management, social media, or digital marketing.
- Strong understanding of social media platforms (Instagram, Facebook, TikTok, etc.) and analytics tools.
- Excellent written and verbal communication skills with the ability to maintain a consistent brand voice.
- Experience with content scheduling tools such as Hootsuite, or similar.
- Familiarity with customer management systems and loyalty programs.
- Creative, proactive, and a team player with the ability to work independently.
Benefits:
- Comprehensive benefits package, including health, dental, and retirement plans.
- Supportive and collaborative work environment.
- Opportunity to make a meaningful impact on our brand's presence.
Additionally
- Local and full-time candidates only; no remote work or freelancing.
- No work visa sponsorships available.
