Who You Are:
The Senior Business Manager has 5+ years of experience and is ready for a role that positions them at the center of the action - both with the client and the internal Chiat team.
You will own various strategic workstreams, driving projects forward autonomously with oversight from a Business Director. You will be responsible for building the project path and managing project development from strategy to execution with a strong ability to recognize a project's impact on the overall client business and TBWA's body of work.
Your clients love you and your teammates can't live without you. You proactively move projects forward and improve the process, but also offer a strategic perspective because of your deep understanding of the client's business needs.
You have mastered the art of "storytelling" and can develop and confidently present a compelling argument. You present information in a way that is easily understood and are clear with prescribing actionable feedback and next steps.
As you develop in this role, the Senior Business Manager will also start to flex the muscles that will prepare them for a Business Director role – command of the business, command of the room, mastery of debate, and motivation of the army.
Day to Day Responsibilities:
The Senior Business Manager will establish close client relationships, lead client and internal meetings, and partner and collaborate with Project Management to make sure the work is delivered on time, on brief and on budget. The SBM will also be responsible for tracking all client approvals, trafficking finished work, and managing the final assets.
- Strong ability to develop, manage, coordinate, and implement integrated social media and/or partnership-driven campaigns from client business objectives.
- Leads campaigns with a social mindset – has a love for social media, understands the landscape, fluent in what's going on in culture
- Understands the account, the client's and competitors' business, and the process well enough to have answers to most client questions in the moment
- Oversee monthly finance updates and production budgets. Ensure approval of estimates before starting jobs. Support reconciliations.
- Articulate point of view on work. Can formulate a strong POV on deliverables and understand how to bring together different workstreams in a cohesive way.
- Ensure projects have clear objectives, timelines, ownership, and deliverables.
- Have articulate conversations with clients to manage feedback to get our best work through.
- Work closely with strategy to identify emerging trends to drive innovation. Monitor the competitive landscape to see what other brands are doing.
- Is comfortable bringing together IAT partners, vendors, and clients to form a unified vision
- Goes the extra mile to make way for good work and a good meeting
- Master trafficking, asset management, and server management
- Drives projects forward on a daily basis
- Anticipates storms on the horizons, develops solutions and flags to those who can help
- Empathetic to not just the team but also the client
- Builds team relationships easily and adds to the dynamism of a team
- Motivates the team and senses what they need
Business Department Expectations and Traits - Johnny/Joanna on the spot: Can promptly answer most client questions without having to punt. Has a perspective and ensures it's heard. Dependable and detail-oriented
- Has Poise and Presence: Effortlessly runs multiple workstreams, while juggling a schedule full of meetings, both internal and external
- Possess Spidey Sense: Has great instincts trusting their gut, taking action when something doesn't feel right. Escalates their suspicions/thoughts to those who need to know before there's a problem
- Be proactive, not reactive: Knows things not just by asking the right people but also from experience and offers that expertise. Further develops solutions to problems as they are flagging, bringing in a more seasoned POV to help drive potential plans
- Be Positive, Be Kind: Is empathetic, not only to the internal team but also to our client partners – they understand that our clients have responsibilities other than those that are relevant to the agency. Is able to build solid, long-standing client relationships easily
- Leadership Expectations and Traits
- Command of the business: Is curious about the business of our client's business and about things like their stock price and how they make money and can harness those learnings to inform strategic thinking
- Command of the room: Is beginning to stand out as a leader in both style and substance
- Enterprise Leadership: Thinks about our agency processes and how they could be streamlined and improved. Is interested in the financial side of Business Management and contributes to scope development/management
- Mastery of debate: Is becoming more and more comfortable sitting at the center of debate between the agency and our clients, negotiating and navigating both sides of that equation
- Motivating the army: Is able to motivate the team, driving action
Who We Are:
TBWA is The Disruption® Company, a global agency collective of 10,000+ creative minds operating in over 80 countries. Named one of the World's Most Innovative Companies by Fast Company four years in a row, and Adweek's 2022 and 2021 Global Agency of the Year, we are a disruptive brand experience company that uses creativity to help businesses acquire a greater share of the future.
TBWA\Chiat\Day develops strategies, advertising, and brand experiences for some of the world's most iconic brands, with offices in New York, Los Angeles and Nashville.
TBWA\Chiat\Day Values
Our creative product is everyone's responsibility.
We are tough on work. We are kind to each other.
When we take care of each other, the rest takes care of itself.
TBWA\Chiat\Day Attitudes
Curiosity: Be open-minded to ideas wherever they come; curious people are often unafraid of change;
Collaboration: Self-confidence without a big ego; work with all types of people;
Integrity: What we say is what we do; it is honesty and respect in our dealings with people;
Resourcefulness: To find ways to do whatever we have to do for our clients and our people.
Location:
Given the nature of our Business team and the client assigned to this role, we are only considering candidates who currently live in or wish to relocate to New York City, in the near future (first 60 days of employment).
The annual salary range for this role is $80,000-$110,000 and may vary depending on the candidate's geographic location and experience. Other compensation includes relocation costs, if applicable.
Benefits for this role include health/vision/dental insurance, 401(k), stock purchase, vacation, sick and personal days, Also, you will be eligible (approximately thirty days after you commence employment) to participate in all disability, life, travel insurance plans and programs, retirement plans subject to the terms and conditions of such benefit plans. Please don't let our posted ranges keep you from exploring this or any other exciting opportunities within TBWA.
