Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Do you thrive in a fast-growing and dynamic global environment? Are you passionate about marketing? Can you combine your curiosity about the world of travel with authoritative marketing skills to help our company grow? Amex Global Business Travel is a great place for people who share our true passion for tech and travel.
Amex GBT
Global Customer Marketing is seeking an excellent marketing talent to join its team and support its digital transformation. This position presents an outstanding growth opportunity for a marketing manager that thrives in a fast-paced, high-visibility and changing environment. This role will develop and deliver innovative and impactful
lifecycle marketing programs that accelerate and drive customer activation, engagement, growth and retention globally in line with business targets.
What You'll Do:
- Implement comprehensive onboarding communication strategies aimed at welcoming new GBT Select Small, Medium and Enterprise customers to drive organic growth globally.
- Utilize customer data and insights to tailor marketing campaigns to different customer segments.
- Partner with the global commercial and product teams to ensure all marketing is grounded in customer and competitor insight. Put yourselves in the shoes of the customer to understand their needs and wants.
- Execute marketing campaigns throughout the delivery process, including the creation of the creatives, campaign deployment, as well as the overall timeline and budget. Handle deadlines and strive for flawless campaign delivery.
- Support change management within the organization to effectively drive adoption of new campaigns and processes.
- Continuously analyze campaign performance data and customer feedback to optimize strategies and tactics.
- Ensure all activities meet brand guidelines, legal and data protection requirements.
- Continuously improve systems and tools: Provide input to marketing automation systems capabilities, data needs and related process roadmaps to improve agility and time to market of lifecycle campaigns.
What We're Looking For:
- You have 3-5 years of marketing experience, including campaign management for customers, in a b2b customer success environment, for a SaaS or enterprise software company.
- You’re curious with a creative point of view.
- You possess an ability to adapt quickly to change.
- You have a proven track record of working independently and prioritizing multiple tasks and deadlines with confidence and ease.
- You have strong organizational skills, attention to detail, diligence and follow-through.
- Excellent communicator, you know how to clearly articulate messages to a variety of audiences.
- You have a love of data and digging into the story behind it.
- You’re fluent in English (native) with exceptional written, verbal, and communication skills.
- You inspire others with a positive attitude and empathy toward the needs of customers and colleagues.
- You have cross-team collaboration skills with a desire to have fun while doing your best work!
Candidates are expected to be within a commutable range of the Chicago office as there are in-office expectations.
Location
Illinois, United States
The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
