Director, Sales & Marketing Business Operations

About the position

The Director of Business Operations, Sales & Marketing is responsible for oversight of Sales and Marketing Business Operations to improve profitability and efficiency through ongoing evaluation of processes, procedures and programs.

Responsibilities

• Partner with Sales and Marketing Site leaders to achieve overall Distribution Center objectives.
• Ensure that all financial and operational policies and procedures are in compliance.
• Ensure that all sales and marketing processes are operating efficiently and effectively.
• Provide timely and accurate financial forecasts.
• Ensure that Distribution Center is operating within budgeted numbers.
• Create and administer Operating and Capital budgets for Distribution Centers.
• Provide accurate and timely information on the business and key performance metrics.
• Identify and report individual performance trends that are outside of expected results.
• Audit system data to ensure accuracy of tour coding, personnel fields and contract details.
• Work with Accounting Dept. to ensure all expenses are properly recorded and accrued.
• Review monthly financial statements and provide variance explanations.
• Create an environment that fosters teamwork, drives for results and perseveres in a fast-paced, multi-faceted workplace.
• Manage sales exceptions and produce tracking reports for submission to Senior Leadership.
• Facilitate overall inventory strategies including pricing, mix and inventory levels.
• Partner with others on developing Marketing tour grids and for ensuring optimization of tours.
• Monitor and communicate staffing levels, recruiting targets and tour forecasts for optimal efficiency.
• Ensure all Broker requirements are met including compliance with local real estate laws, licensing, etc.
• Evaluate sales & marketing compensation plans for optimization.
• Work with Sales and Marketing Site leaders to create compensation incentives that will drive results.
• Ensure that all compensation plans, contests and other incentive earnings are properly documented, are within Company guidelines and are communicated to and approved by Compensation, Payroll and HR.
• Provide ongoing audit of all Sales & Marketing reports for content relevancy and data accuracy.

Requirements

• BA/BS/bachelor's degree
• Min 8-10 years of Financial Analysis experience, preferably in the Vacation Ownership industry.

Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care - that start on day 1!).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants.