Marketing Senior Associate, Operations and Automation

Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that's 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently.

Join our team and make a difference in patient care.

About the Role

As a Marketing and Operations Senior Associate at Parachute Health, you will be responsible for the intersection of marketing, systems, and automation. You will help power and redesign the operational backbone behind our marketing engine by leveraging tools such as HubSpot, Zapier, and Retool, in addition to emerging AI-enabled and automation tools.

This is a great opportunity for someone who thrives on technical discovery, cross-functional collaboration, and the challenge of converting operational bottlenecks into scalable, automated solutions.

What You'll Work On

You'll start by learning and supporting our core systems and quickly move into building and experimenting.

Foundational Operations

• Create and maintain workflows that ensure clean, accurate contact and company data in HubSpot (lifecycle stages, properties, segmentation).
• Review and improve existing workflows for lead routing, scoring, and lifecycle progression.
• Build lists and segments to support campaigns, reporting, and pipeline visibility.
• Partner with Growth Marketing, Sales, and RevOps to improve lead quality and speed-to-action.
• Create clear documentation to help us scale best practice processes and democratize understanding across our organization

Automation & AI Experimentation

• Prototype and implement automation workflows across tools (e.g., HubSpot + enrichment tools + internal systems).
• Experiment with AI-enabled tools to improve:
• * Lead enrichment and routing
• Data hygiene and deduplication
• Alerting, summaries, and internal notifications
• Speed and consistency of operational tasks
• Explore and build agentic or semi-agentic workflows.
• Document what works, what breaks, and how we scale.

Continuous Improvement

• Identify repetitive manual processes and propose ways to automate or eliminate them.
• Help us evolve from "process-based ops" to AI-assisted, system-driven growth operations.
• Learn fast, ship improvements, and iterate.

What We're Looking For

We care as much about how you think than the tools you've already mastered.

• 2-5 years of experience in marketing ops, growth, analytics, automation, or a related role.
• Experience with HubSpot. Comfort working with systems, data, and process logic.
• Strong curiosity about automation, AI tools, and "how things work under the hood."
• Ability to self-learn new tools quickly and experiment without perfect instructions.
• Clear communicator who can explain what you built and why it matters.
• Exposure to automation tools (e.g., Zapier, Make, n8n, Retool, custom scripts).
• Familiarity with AI-powered tools for enrichment, summarization, routing, or analysis.
• Experience in B2B SaaS, healthcare, or high-growth startups.

This Role Is Not a Fit If

• You're primarily looking for a traditional RevOps or CRM admin path.
• You prefer clearly defined tasks over experimentation and iteration.
• You're uncomfortable learning tools that don't yet have best practices.

Why This Role Is a Great Opportunity

• You'll gain hands-on experience with next-generation marketing and revenue systems.
• You'll help define how AI-assisted growth operations work at a scaling healthcare SaaS company.
• You'll build highly transferable skills that go far beyond HubSpot administration.
• You'll have real ownership and visibility early in your career.

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees.
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office and Wellness contribution
• Co-Working Space Reimbursement
• Annual stipend for education and development

Base Salary Bands (based on level and experience)

$85,000 - $125,000

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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position, nor will it provide assistance in obtaining temporary work authorization