Bilingual Project Manager (Social Media & Digital Marketing)

Spark Media NYC Inc. | New York, NY

Employment Type: Full-Time / Hybrid

Language Requirement: Fluent English & Mandarin Chinese (Mandatory)

Compensation: 60-75k Based on Experience.

Spark Media is a fast-growing, full-service digital marketing agency based in New York City. We specialize in social media management, content creation, influencer marketing, paid advertising, branding, and digital marketing strategies.

We work with a diverse portfolio of clients, including restaurants, hospitality groups, lifestyle brands, franchises, and growing businesses across the United States.

We're currently hiring for two Bilingual Project Manager (English & Mandarin) who is highly organized, proactive, detail-oriented, and passionate about social media and digital marketing.

About the Role

As a Project Manager at Spark Media, you will be responsible for managing multiple client accounts, maintaining strong client relationships, and coordinating with our internal creative and marketing teams to ensure campaigns and deliverables are executed successfully.

You'll serve as the primary point of contact for assigned clients while overseeing content production, social media management, influencer collaborations, and marketing campaigns.

We're looking for someone who takes ownership, thinks ahead, and gets things done. The ideal candidate doesn't just relay messages or track deadlines. They understand their clients' businesses, anticipate needs, identify opportunities, and proactively ensure that everything runs smoothly.

Key Responsibilities

1. Client Relationship & Account Management

• Serve as the primary point of contact for assigned clients, communicating professionally in both English and Mandarin Chinese.
• Build and maintain strong relationships with clients through regular communication and proactive account management.
• Understand each client's business objectives, brand identity, marketing goals, and ongoing promotions.
• Manage client requests, feedback, revisions, and approvals in a timely manner.
• Proactively identify client concerns, recommend solutions, and ensure client satisfaction.
• Communicate campaign updates, deliverables, and project progress to clients.

2. Social Media Management & Content Oversight

• Oversee social media content execution across Instagram, TikTok, Facebook, and other relevant platforms.
• Collaborate with our creative team to ensure content aligns with each client's brand identity and marketing objectives.
• Review content calendars, captions, scheduled posts, and overall account presentation.
• Regularly monitor client social media accounts to ensure content remains relevant, timely, and engaging.
• Identify outdated promotions, pinned posts, or content that needs updating.
• Stay informed about social media trends and suggest creative ideas to improve engagement and account performance.
• Ensure content is delivered, approved, and published according to schedule.

3. Project Management & Internal Team Coordination

• Coordinate with content editors, creative producers, influencer coordinators, and paid advertising specialists.
• Clearly communicate project requirements, client expectations, and deadlines to internal teams.
• Oversee the progress of content production, revisions, and campaign deliverables.
• Work with the production and scheduling teams to coordinate content shoots and manage timelines.
• Follow up on outstanding tasks and ensure projects are completed on time.
• Identify potential delays or workflow issues and proactively resolve them.
• Maintain organized project documentation and client communications.

4. Marketing Campaign & Promotion Coordination

• Coordinate the execution of client promotions, seasonal campaigns, giveaways, grand openings, and special events.
• Ensure all relevant departments are informed and prepared ahead of campaign launches.
• Work with influencer coordinators to align collaborations with client marketing objectives.
• Coordinate with paid advertising specialists to ensure promotional campaigns are launched on time.
• Monitor campaign progress and ensure all deliverables are executed correctly.
• Proactively identify marketing opportunities that can benefit clients.

5. Quality Control & Problem Solving

• Review content and marketing deliverables to ensure they meet Spark Media's quality standards.
• Monitor client accounts for potential issues, including outdated information, negative reviews, or missed opportunities.
• Coordinate appropriate responses and solutions to client concerns.
• Evaluate the urgency of incoming client requests and coordinate internal resources accordingly.
• Take initiative in resolving issues without requiring constant supervision.
• Continuously identify opportunities to improve workflows, client experiences, and overall account performance.

Qualifications

Required Qualifications

• Fluent in both English and Mandarin Chinese, including speaking, reading, and writing. This is a mandatory requirement.
• 1–3+ years of experience in project management, account management, social media marketing, or a related field.
• Strong understanding of Instagram, TikTok, Facebook, and digital marketing trends.
• Excellent written and verbal communication skills in both English and Mandarin.
• Strong organizational and time-management skills.
• Ability to manage multiple client accounts and deadlines simultaneously.
• Strong attention to detail and a proactive, solution-oriented mindset.
• Ability to work independently while collaborating effectively with multiple departments.
• Comfortable working in a fast-paced environment with changing priorities.
• Strong sense of accountability, professionalism, and responsibility.

Preferred Qualifications

• Previous experience at a digital marketing, advertising, or creative agency.
• Experience managing social media accounts for businesses.
• Familiarity with project management and social media scheduling platforms.
• Basic knowledge of Meta Ads, Google Ads, and influencer marketing.
• Experience coordinating content shoots, marketing campaigns, or creative production.
• Experience working with restaurant, hospitality, lifestyle, or franchise brands.
• Familiarity with Chinese social media platforms such as Xiaohongshu (RedNote) or WeChat is a plus.

Who We're Looking For We're looking for someone who is more than just organized. We want someone who genuinely cares about the success of the accounts they manage.

You'll be a great fit if you

• Take ownership: You treat every assigned client account as your responsibility and take pride in delivering excellent work.
• Think proactively: You anticipate client needs, identify potential problems, and take action before being asked.
• Have an eye for detail: You notice when content is outdated, promotions need updating, or something doesn't align with a client's brand.
• Understand social media: You enjoy keeping up with trends, content ideas, and marketing strategies.
• Communicate effectively: You're confident working with clients and internal teams in both English and Mandarin.
• Are highly organized: You can manage multiple projects, deadlines, and priorities without losing track of important details.
• Are a problem solver: You don't just report problems. You come prepared with potential solutions.

Please submit your resume along with a brief introduction highlighting your relevant experience in project management, account management, or digital marketing.

Important: This position requires professional fluency in both English and Mandarin Chinese. Candidates must be comfortable communicating with clients and internal team members in both languages.