Marketing Planning & Operations Manager

About The Role

Join Uber's CRM Strategy, Planning & Operations team as a Marketing Operations Manager and be a key contributor in defining the future of our CRM operations. In this pivotal role, you will be responsible for building and implementing efficient processes, frameworks, and solutions that enable our CRM teams to effectively manage the company's communications across owned digital channels to millions of Uber users, including Drivers, Riders, Couriers, Eaters, and Restaurants.

We are looking for a skilled and experienced Marketing Operations Manager with excellent planning & organization, stakeholder management and communication skills. The ideal candidate will work closely with our global CRM teams, lead cross-functional programs, manage external agencies and act as a liaison to partner teams to drive organizational efficiency.

What You'll Do

• Manage CRM's E2E processes, identifying opportunities for improvements and efficiencies, and propose, develop and execute solutions in collaboration with appropriate partners and stakeholders to CRM.
• Manage and oversee CRM's creative agencies, working on process efficiency and quality improvements.
• Support the optimization of existing org-wide central planning processes, project tracking tools and frameworks, including measuring and driving adoption across CRM.
• Manage cross-functional relationships and optimize workflows for CRM, specifically with the Brand Experience, Localization, and Legal teams.
• Establish and maintain a centralized, standardized Source of Truth (SSOT) by consolidating over 150 fragmented CRM resources to improve accessibility, enhance team efficiency, and enable easy search for current campaigns and results for the OneCRM team, while revolutionizing our existing central SoT for CRM to drive organizational effectiveness.
• Lead the end-to-end project management of key strategic, foundational, and highly cross-functional initiatives for the CRM organization.

Basic Qualifications

• 5+years of experience in Marketing Operations, Program Management, or Strategic Operations
• Bachelors Degree or commesurate work experience

Preferred Qualifications

• Large scale project management experience
• Exceptional ability to clearly and succinctly present complex information to diverse internal and external stakeholders.
• Highly persuasive and effective written and verbal communication skills, adept at navigating, influencing, and building consensus across various functions and teams to drive strategic initiatives.
• Prior experience working on global projects, or in an international setting
• Ability to foster collaboration and facilitate teamwork bringing key partners across functions together
• Demonstrated ability to juggle competing priorities
• Proven track record managing complex projects with multiple stakeholders, tight timelines, and evolving priorities
• High attention to detail and a bias toward action-able to prioritize ruthlessly, execute efficiently, and deliver on time
• Comfortable managing both strategy and execution-balancing big-picture vision with hands-on ownership of tools, workflows, and deliverables
• A self-starter who is organized, resourceful, and constantly looking for ways to optimize systems, improve visibility, and drive impact
• Experience managing external agencies is a plusProven success in driving organizational efficiency through the effective management of documentation and cross-functional resources

For New York, NY-based roles: The base salary range for this role is USD$130,000 per year - USD$144,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$130,000 per year - USD$144,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.