Senior Sales Operations Manager

Senior Sales Operations Manager

Responsibilities

• Work with sales and marketing leadership to determine monthly pipeline of project work
• Proactively identifies and implements operational improvements, enhancements, and system customizations that meet business requirements / supports a rapidly scaling organization
• Work with end users to identify, document, and communicate business processes
• Manage our Go to Market infrastructure, including: Salesforce, Marketo connected tools, such as Docusign, Outreach, Leandata, etc., ensuring everything is mapped and syncs correctly
• Perform SFDC Administrator tasks includingManage users, groups and privileges
• Customize existing objects with fields, workflows, triggers and validations
• Own all data accuracy and augmentation
• Create views, reports and dashboards that allow BDRs, sales reps and managers to track their progress and compare their performance to the rest of the team
• Manage and customize the forecasting module
• Manage Quoting module, including Price Books

Desired Skills and Experiences

• Bachelor's degree, 3-6+ years experience.
• 3+ years implementing and configuring Salesforce.com.
• SFDC Administrator Certification or can demonstrate the equivalent skillset/experience as defined here: http://certification.salesforce.com/administrators.
• Solid understanding of and detailed experience with Salesforce.com architecture
• Good understanding of business processes (sales, marketing, etc) and know your sales and marketing tools (SFDC through Marketo or Pardot).
• Understanding and experience in managing, tracking and reporting on the Demand Waterfall
• Technical project management experience including requirements gathering, creating/deploying solutions to end users.
• Project Management certification is a plus
• You have worked for a fast growing company where scaling the business is of primary importance
• Strong attention to detail and excellent problem solving skills: No data issue is too big or too small for you to address. You stay on top of all the housekeeping reports to make sure everyone is following defined processes
• Certified Salesforce.com Administrator (ADM-201), Advanced Administrator (ADM-211 or ADM-301)
• Certified Salesforce.com Sales Cloud Consultant or equivalent experience
• Advanced Excel skills (VLookups, Pivot Tables, Macros)
• Experience using Salesforce data tools