You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The ideal candidate will be:
- Meticulous marketer who has a deep understanding of both the needs of Middle Market customers and the needs of Sales and Account Development teams.
- Lead the sales content strategy tied to enterprise wide strategic initiatives and manage a content calendar inclusive of required updates for a robust content library of over 150+ core client facing assets.
- Develop companion conversation guides for new presentations and lead the charge for the Managed Customer Marketing team on product refresh content.
- In addition, this role will oversee one direct report, a band 30 Sr. Analyst.
- Lead the development, execution, and tracking of a best-in-class sales content marketing plan to sell-in prospects and build/deepen client relationships. Includes but not limited to 1-pagers, info graphics, pitch decks, videos, case studies, dynamic data.
- Develop a score card of against the 150+ pieces in the team’s asset library by using existing performance reporting
- Become a subject matter expert in marketing compliance submissions for field collateral and support retention creatives as well
- Advance a new collateral update capability within our collateral repository to drive efficiency
- Lead bi-weekly sales champion forums for voice of the customer input on in-progress workstreams – consolidate feedback and recommend actions
- Oversee development of a monthly newsletter featuring new marketing launches for SME and create a comprehensive communication strategy to reinforce new and existing collateral
- Collaborate with colleagues across SME, Product Management, Brand, GMNS, Capabilities, Data Management and Insights, etc. on various strategies when applicable
- Lead one direct report to manage marketing operations process and marketing collateral development
- Leverage collateral reporting dashboard to create criteria for content renewals vs. decommissions
Minimum Qualifications:
- Bachelor-Degree is required
- 5+ years of experience in marketing, content creation and/or sales enablement
- Demonstrated thought leadership and interest in innovation
- A passion for creating engaging customer content to support our brand
- Superior project management skills with ability to manage multiple priorities and initiatives with many partners at all band levels
- Demonstrated people leadership skills, ability to work through others
- Self-starter who thrives in a dynamic environment, is adaptable and able to understand and navigate through a broad range of business complexities
- Ability to influence, present and collaborate across teams, leaders, and business units
- Creative eye, with a passion for designing visually compelling and effective marketing assets in partnership with creative agencies
- Results oriented - history of exceeding goals in a fast-paced environment
- Analytical problem solver with the ability to quantify and leverage data to inform strategy
- Superior written and verbal communication skills with attention to detail
- Enthusiasm helping growing businesses and sense of humor is a must!
Preferred Qualifications:
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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