Kitchen365 is a leading technology company dedicated to transforming the Kitchen and Bath cabinet industry through innovative digital solutions. With a comprehensive suite of products designed specifically for Kitchen Cabinet businesses, Kitchen365 empowers businesses to thrive in a rapidly evolving marketplace. From cutting-edge website design and e-commerce platforms to powerful marketing tools and customer management systems, Kitchen365 provides end-to-end solutions that streamline operations, enhance customer experiences, and drive growth. Committed to innovation and excellence, Kitchen365 is at the forefront of the digital revolution in the Kitchen and Bath cabinet industry, helping businesses connect with customers like never before.
Position Overview:
The VP Dealer Subscription is a senior leadership role reporting to the CEO. This role will lead the strategy, management, and execution of the dealer subscription product, ensuring robust revenue growth, customer acquisition, retention, product innovation, operational efficiency, and high customer satisfaction. This role will involve cross-functional collaboration, strategic planning, and the drive to achieve key performance indicators (KPIs) as outlined.
What you will do:
1. Customer Acquisition & Retention
- Develop and execute Dealer subscription strategies to drive subscription sales for software and marketing services
- Scale customers from 100 in year one to 1000 by year three.
- Maintain CAC and CLTV metrics, with churn rates below 7% monthly and 20% annually.
2. Revenue Growth
- Achieve 100% ARR and 10% MRR growth
- Implement strategic plans to maximize revenue.
3. Product Development & Innovation
- Minimize time to market and allocate revenue to R&D.
- Launch significant new features/products annually.
4. Operational Efficiency
- Ensure website delivery within 4 weeks and 80-hour budget.
- Optimize expenses and improve processes.
5. Customer Satisfaction & Experience
- Improve NPS and CSAT scores.
- Minimize response time and act on customer feedback.
6. Extensive travel within the US and across borders to achieve goals
- Customer engagement
- Team engagement and development
Qualifications:
- Passion for helping small businesses to drive revenue growth with an understanding of what drives small businesses and understanding of software/marketing subscriptions.
- Proven experience rolling up the sleeves and wear multiple hats in a small business environment.
- Proven experience in a senior leadership role within subscription-based businesses.
- Strong track record of achieving revenue growth and customer acquisition targets.
- Progressive career experiences in product marketing, product development and innovation.
- Excellent operational and financial management skills.
- Strong customer focus with a passion for delivering exceptional customer experiences.
- Excellent strategic thinking, problem-solving, and decision-making skills.
Key Competencies:
- Leadership and Team Management
- Entrepreneurial mindset
- Strategic Planning and Execution
- Financial Acumen
- Customer-Centric Approach
- Innovation and Creativity
- Analytical and Data-Driven Decision Making
- Excellent Communication and Interpersonal Skills
- Ability to work with cross functional teams across national borders
- Willing to travel extensively to help and win customers
