Studio Manager

Pure Salt Interiors • Full-time • Newport Beach, CA, US • $60k - $68k / year • 2m ago

YOU ARE // A curious and ambitious professional, who can take a vision for a space or experience and bring it to life. You thrive in a small team environment and often volunteer to support other departments as needed. You have an influential communication style and are quick to find creative connections with customers, clients, and co-workers. You are reliable, work with integrity, and enjoy hosting a luxury experience for all guests at Pure Salt.

WE ARE // Pure Salt Interiors is a full-service interior design studio and e-commerce shoppe based in Newport Beach, CA. We create inspired spaces, products, and experiences that encourage people to live deeply in each moment through fresh, functional, family-friendly design. We first opened our doors in 2016, but have since evolved into a national lifestyle brand.

PURPOSE // The role of the Studio Manager is to lead, manage, and drive Showroom Sales and Operations along with new business acquisition for Shoppe Design Clients. This role requires incredible communication skills, consistent performance, and a high regard for Pure Salt’s Core Values. This role will oversee the Visual Merchandising, Onsite Event Development and Management, and function as a Manager to Showroom and Studio Support Team. This role requires a close partnership with the Co-Founders and Marketing Director to develop strategy and fully execute department functions. This role will also oversee shoppe design and studio support team.

OUTLINE // The Studio Manager role is a full-time, managing position. The position’s primary location will be at Pure Salt Showroom, Newport Beach CA, and will report directly to Pure Salt’s Co-Founders/Principal Designers. This role will begin managing and supporting seasonal retail staff, new business acquisition for shoppe design and full-service projects, partner with leadership on events, and oversee the shoppe facility. The compensation range for this position is $60-68k/annually.

DUTIES + RESPONSIBILITIES //

New Business // Shoppe Design

Partners with Co-Founders to assess and assign Shoppe Design Client Projects
Assigns Design/Studio Coordinator to Shoppe Design Projects
Oversee’s shoppe design projects and to the level of design excellence for PS.
Maintains an understanding of Job Budget and materials knowledge in partnership with clients
Has a deep understanding of all Pure Salt products, customization options, and vendor product details. (I.e. Sole Shades, HOM, Pirch, Etc)

Studio Sales and Community Engagement

Guest Experience & Community
Lead an exceptional level of customer service on the floor by assessing the level of guest connection and product education
Oversees and coordinates Design/Studio Coordinator training to build up and maintain knowledge of all Pure Salt Products and services to connect the Showroom to the Design Studio.
Provide showroom floor leadership to team members, including making in-the-moment decisions to maintain the efficiency and effectiveness of showroom coverage and operations.
Resolve in-store, online, and over-the-phone guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests.
Lead and Develop on-site events that align with Pure Salt values and aesthetic, while increasing foot traffic, sales, and brand visibility.
Leadership & People Management
Engage team members by helping them understand how their work supports the success of the store and of Pure Salt overall.
Support HR Manager when applicable in hiring and building a team with various experiences, backgrounds, and skill sets to drive key results and performance.
Lead performance management activities, including direct feedback and monthly check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.
Inform people managers of projected team growth needs based on operational trends and results.

Operations & Product Strategy

Partner with the leadership team to review business data and metrics to inform planning processes
Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor visual merchandising changes are accomplished.
Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.
Open and close the store in accordance with the opening and closing procedures.
Perform work in accordance with applicable policies, procedures, and laws or regulations

Knowledge Share // Develops and Leads Training/knowledge share as opportunities arise. Takes the time to mentor direct reports and other Studio entry-level employees and interns.
Other duties as assigned, and subject to change with business needs.

COMPETENCIES //

Teamwork // Serve as a role model when leading and supervising others. Provides the team with clear direction, promotes a dynamic working climate and empowers others. Is open to new ideas and demonstrates creativity in search of excellence.
Critical Thinking // Apply business analytics to establish programme priorities. Makes rational judgements from the available information and analysis.
Knowledge Share // Identify and establish systems and mechanisms to facilitate development of best practice and knowledge management. Encourages staff members to learn continuously and to share knowledge through mentoring, networking and development, and training opportunities.
Decision Making // Consult with and seek advice at the appropriate managerial level when making complex decisions. Facilitates dialogue and development of best practice to support judgement/decision making, in full compliance with the Agency’s regulations and rules.
Technical // Provide guidance and advice in areas of expertise on the application of scientific/ professional methods, procedures and approaches.
Flexibility // Anticipate the need for change, dedicates the required resources, and fosters innovation and creativity. Facilitates and leads change management initiatives and monitors their implementation.
Partnership // Promote collaboration with partners, colleagues across teams and stakeholders.
Persuasion and Influence // Develop consensus on ideas and recommendations affecting own and other teams. Facilitates discussions and gives consideration to a range of interests, options and possibilities.
Resilience // Show resilience and composure, even in difficult or adverse circumstances. Is prepared and able to make difficult decisions in the best interest of the Agency and remains committed to seeing them through.

EDUCATION + EXPERIENCE //

Bachelor’s degree, is preferred, but not required
2+ years’ experience in Interior Design Industry, bonus with a luxury brand!
3+ years’ experience both client/customer facing
1+ years’ experience with Design Industry and E-Commerce technology

REQUIRED SKILLS //

Incredible presentation and communication skills
Ability to sell through creativity and storytelling
Abililty to maintain a professional and approachable presence throughout the
A proactive approach to caring for the Studio/Showroom
People Management skills // Coaching and maintaining Company Values through thoughtful and meaningful conversations. Balancing a friendly and professional relationship, while maximizing strengths and providing opportunities to improve challenged areas.

PERKS + BENEFITS //