Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
We are seeking an experienced, data-driven, Senior Lifecycle Marketing Manager to lead and implement a comprehensive lifecycle marketing strategy for Docusign’s trial audience, focusing on driving product activation, onboarding, engagement, adoption, and conversion. This high-impact, high-visibility, revenue-driving role will own the Lifecycle Marketing trial strategy from initial onboarding and activation to continuous engagement and paid conversion. You will build and implement multi-channel onboarding, engagement, activation, and conversion campaigns and experiences, ensuring effective execution across various surfaces including email, in-product, mobile app, and Docusign’s marketing website. You will partner closely with product teams to understand and influence product roadmaps and play a key role in our cross-functional trial onboarding and activation team. This role is ideal for a data-driven marketer with a passion for optimizing the customer journey and enhancing user engagement. You will use qualitative and quantitative data, segmentation, personalization, and analytics tools to deliver targeted campaigns and optimize user journeys, ensuring trialists receive the right message at the right time to enhance their experience and get results.
In this role, you will partner closely with cross-functional teams, including Product-Led Growth, eCommerce, Marketing Operations and Analytics, Creative, and Regional Marketing, to align lifecycle strategies with business objectives and global market needs. You will be instrumental in finding opportunities, driving experiments, and implementing solutions that impact revenue growth.
This position is an individual contributor role reporting to the Director of Lifecycle Marketing.
Responsibility
- Develop and implement a comprehensive lifecycle marketing strategy for Docusign trialists, guiding them from onboarding to activation to conversion
- Act as the Lifecycle lead as part of our cross-functional onboarding, activation, and usage team, leading the lifecycle strategy for trialists, driving trial-to-paid conversion, and influencing in-product roadmaps
- Build and implement targeted, global email, in-product, and mobile campaigns to drive trial onboarding, engagement, product activation, conversion, and ultimately revenue growth
- Apply trial segmentation and personalization techniques to tailor messages and offers for distinct audience segments, ensuring relevance and impact
- Employ data analytics tools to track and analyze user behavior, trialist engagement, and conversion metrics, optimizing campaigns based on insights
- Conduct experiments on lifecycle experiences and campaigns to identify and implement the most effective strategies, continuously optimizing performance
- Gather and analyze trialist feedback through in-product chat, surveys, and research to inform decision-making for lifecycle experiences, experiments, campaigns, and programs
- Communicate lifecycle marketing strategies, tactics, plans, and results across teams
- Partner with internal teams across eCommerce, Product-Led Growth, Marketing Operations and Analytics, Creative, and Regional Marketing to optimize and complete campaigns
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 8+ years experience in lifecycle marketing or similar role at a fast-growth company, ideally from a product-led SaaS business
- Experience with multi-channel marketing campaigns, using standard processes, and building scalable campaigns that deliver results
- Bachelor’s degree in marketing, business, or related field
Preferred
- Highly analytical and metrics-driven with the ability to drive insights and trends from data
- Strong project management skills and attention to detail
- Dynamic, highly-motivated, organized, self-starter
- Excellent written and verbal communication skills
- Experience with marketing personalization and experimentation, with the ability to learn new technologies, products, or systems quickly
- Familiarity with project management tools, email service providers, dashboard and analytics tools, and web content platforms
- Ability to think strategically and effectively to drive programs from inception to execution to analysis
- Experience collaborating with cross-functional teams and collaborators
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $122,300.00 - $190,650.00 base salary
Washington and New York (including NYC metro area): $116,500.00 - $168,200.00 base salary
This role is also eligible for bonus, equity and benefits.
Global Benefits Provide Options For The Following
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Equal Opportunity Employer
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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