Our Marketing and Communications Associates are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.
Upon joining our goal-driven, energetic team, the Marketing and Communications Associate will receive two weeks of intensive hands-on training to become a resident expert in…
- The products and services available
- Riverside market demographics
- Consultative sales techniques
- Verbal and written communication styles
- Account activation, delivery methods, and installation details
- Proper compliance procedures and handling of confidential customer information
- And more!
The training does not stop there either! Our firm is extremely passionate about ongoing personal and professional development, which is why we actively participate in virtual networking sessions, attending conferences from industry-leading executives, and daily practice scenarios.
As our Marketing and Communications Associate, you will use a lead-based system to meet with customers. The primary objective of each customer interaction is to greet, qualify, recommend, and close, so our Marketing and Communications Associate must be hospitable, professional, understanding, and active listeners.
You will also…
- Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines
- Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc
- Work with fellow team members within the customer service department to set attainable customer outreach and acquisition targets
- Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client
Marketing and Communications Associate Qualifications:
- Experience in a customer service, sales, or client-facing position
- Excellent communication skills, both verbal and written, for engaging with clients and creating compelling messaging
- Strong interpersonal skills and ability to build lasting client relationships
- Analytical skills to interpret sales data and adapt strategies to optimize performance
- Creativity in developing engaging campaigns, marketing materials, and outreach strategies
- Goal-oriented with a strong motivation to meet and exceed sales targets
- Adaptability to quickly respond to changing market trends or customer needs
- Problem-solving skills to address client challenges effectively
This position will involve in-person collaboration with various departments within our organization in the local Corona, CA. If chosen for the position, the ideal candidate would be available to start within 2 weeks of receiving an offer.
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