At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the role:
CHANEL is looking for a Specialist, VIC (Very Important Client) & Client Development Engagement to join our New York Home Office Team in New York City. You will play a leading role in helping to coordinate and steward best in class client experiences for CHANEL top clients, evolve the top client program, and engage with teams at all levels and departments across the organization as well as directly with top clientele.
In this role you will partner closely with the Specialist, VIC & Client Development Strategy, the Manager, VIC & Client Development as well as with the Senior Group Director of the team in coordinating and managing top client engagement and focusing on seamless execution of client experiences, gifting programs, and client development opportunities. This role, which requires an exceptionally high level of organization, will be filled by someone who will help the team execute the highest level of client engagement and utilize a strategic, organized, and detailed approach to the maintenance and development of the VIC program.
Our ideal candidate will have a minimum of 2 years of experience (preferably within an Events/PR/Hospitality field), an exceptionally strong sense of organization and attention to detail, an understanding of luxury service and product, and a passion for problem solving with a client-centric approach.
What impact you can create at CHANEL:
- Coordinate and organize top client events both domestically and internationally. Be a particularly strong partner to network of Boutique Leaders and US Events team
- Steward top client details and data with discretion to ensure personalized, detailed, and exceptionally executed client experiences.
- Help to refine, manage, and evolve internal team processes and improve efficiencies in working with cross functional partners
- Partner with global teams to align on strategic initiatives and program opportunities, and help to communicate US points of view and client context on events and experiences.
- Work with network of boutique teams to educate on VIC program fundamentals and engagement approach
- Be a close partner to and strong support for team Manager on organizational elements of team’s focus and coordination of top priorities.
- Partner with client engagement teammates and boutique leaders to entertain and engage VIC clients both domestically and internationally
- Understand the retail environment/landscape intimately and be able to dynamically adapt to the needs of our boutique teams in times of change
- Understand, organize, and steward top client data
- Help to organize and assist in hosting VIC clientele at best-in-class client events and experiences domestically and internationally
- Enjoy being a key strategic partner and working extremely collaboratively with team; prioritize being a team player and putting VIC clients first
- Collaborate with key home office partners, to develop synergies and connect dots on divisional goals including but not limited to: Events, PR, Merchandising, Boutiques, and VIP teams
- Maintain a high level of calm and organization leading up to and during client events; be able to manage change with grace and flexibility.
You are energized by:
- Working in a highly collaborative and dynamic environment; embracing change and being both creative and agile
- Being highly organized and detail oriented; aesthetically inclined and appreciative of entertaining at the highest levels of luxury.
- Interacting with and engaging CHANEL clients
- Navigating complexity and supporting consistent transformation and change
- Innovating and taking initiative; self-starting and proposing transformative solutions to management
- An exceptionally high attention to detail and organization
- Problem-solving creatively and communicating in a compelling way to a variety of different audiences
- An international and cosmopolitan lens through which you approach engagement and socialization
- Zooming out to understand how the team’s work impacts big picture and division/company vision and priorities while being extremely detail oriented
- Connecting the dots on challenges, bringing a key eye for details and expert problem perception
- Prioritizing the importance of discretion and confidentiality when dealing with data
What you will bring to the team:
- Excellent skills in Excel (very comfortable using Pivot Table functions and Vlookup for accurate and efficient analysis),
- Highly skilled in Powerpoint, with specific ability to build compelling, concise, and engaging decks
- A very strong organizational skillset and comfortability in managing details and data in an agile and swift way.
- Experience in Events/PR a plus
- Experience in Marketing or Hospitality a plus
- Ability to fluently and elegantly socialize in Mandarin a plus
- Professional proficiency in French a plus
Position Logistics:
- Minimum 2 years of experience
- Education Requirements Bachelor’s degree required
- Location: New New York, NY
- Travel requirements: up to 20-30%
- Partially Remote: Role requires a minimum of three days in-person office presence at the designated location/office.
What skills you will learn? What experiences might you have?
- Exciting opportunities to drive processes, implement initiatives, and engage clientele across the CHANEL VIC client lifecycle
- Travel both internationally and domestically to assist in hosting and stewarding best in class, luxurious client events and experiences
- Opportunity to be at forefront of a key areas of focus for division – clients
- Highly visible and collaborative role—working with a wide variety of teams and levels across the organization
- Opportunity to exercise both organizational skill-set and strong social/’people’ skills in one role
- Opportunity to work/create relationships with global teams as well as international teams from CHANEL around the world, understanding how to connect the dots divisionally, regionally, and globally
- Opportunities for visibility to senior leadership
- Direct leader committed to individual development
- Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation:
- The anticipated base salary range for this position is $60,500 through $95,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (Please select appropriate time off for your role: 2-week August Office Closure OR Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community:
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation Chanel:
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation Chanel website here
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
- Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.
