Park Nicollet is looking to hire an Account Specialist to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
The Account Specialist thoroughly researches and resolves concerns related to billing, insurance or the patient’s ability to pay. The Account Specialist must ensure the patient concerns and issues are resolved in a timely and accurate manner in accordance with organizational policies and procedures, as well as the Attorney General Agreement and Federal regulations. The Account Specialist will perform tasks related to: obtaining payment over the telephone and in person from patient/guarantor, resolving patient’s balances by offering and accepting all appropriate payment arrangements, updating incomplete or missing information on accounts to ensure that billing is correct, provide accurate information and facilitate resolution to patients and third party inquiries, offering Financial Assistance and/or directing patients to the appropriate Government Assistance Programs and/or helping the patient navigate the MNsure website to obtain Medical Assistance coverage. Always representing the company in a professional and positive manner and following the Attorney General Agreement and Federal regulations. Effective performance of these functions helps the organization achieve strong cash flow and maximize patient’s satisfaction.
Required Qualifications:
Knowledge, Skills, and Abilities:
- Understanding of the Fair Debt Collection Practices, Attorney General Agreement, Affordable Care Act and general familiarity with bankruptcy laws
- Strong communication and interpersonal skills, including ability to professionally respond in situations involving conflict and emotion
- Self-motivation, problem resolution including professionalism and composure
- Moderate proficiency with word processing spreadsheets and email
- Preference for experience with the Microsoft Suite (e.g. Word, Excel, Outlook)
- Working knowledge of typical office equipment
Preferred Qualifications:
Education, Experience or Equivalent Combination:
- High school diploma
- At least one year related experience, with 1+ years internal working experience
Knowledge, Skills, and Abilities:
- Basic knowledge of accounting principles and accounts receivable systems
- Medical terminology and procedural/diagnostic coding knowledge
- Currently not in a performance development program
- Balances providing quality service with timely resolution to aging balances
- Proficiency in processing accounts using PNHS & PFS policies & procedures
- Consistent accuracy in processing accounts
- Acceptable volume of output
- Ability to work independently
- Proficien cy in Electronic Medical Record
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
