This is a remote position, but we are currently only able to hire within the U.S. ****

Position Summary

The Chief Growth & Strategy Officer is an executive leadership role responsible for driving sustainable revenue growth by aligning digital strategy, client development, sales, marketing, and client success under a unified commercial vision. This role owns the entire client revenue lifecycle—from acquisition through retention—while ensuring Location3's digital capabilities and service offerings remain competitive and differentiated in the franchise marketing space.

The CGSO serves as the primary architect of the company's go-to-market strategy and revenue engine, translating market opportunity into measurable growth outcomes.

In addition, the right candidate will embody our company values:

WE LOVE NEW IDEAS - Curiosity is in our DNA
WE ARE IN IT TOGETHER - Be a person people count on
WE ARE PROBLEM SOLVERS - THinking critically to bring solutions to the table
WE DO THE RIGHT THING - Make choices everyone can stand behind
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Expected Salary - Base salary of $200,000 annually depending on experience plus bonus. Additionally, our incentive plan provides the opportunity to earn even more.

Key Responsibilities

Revenue Strategy & Accountability

Own company-wide revenue targets and develop the strategic roadmap to achieve them
Design and execute multi-year growth plans with clear milestones tied to revenue, margin, and client count objectives
Build and refine revenue forecasting models and pipeline management processes
Establish pricing strategies and packaging frameworks that maximize client value and profitability
Identify and pursue new revenue streams, service expansions, and vertical market opportunities

Digital Strategy & Market Positioning

Define and evolve Location3's digital marketing methodology and competitive differentiation
Monitor emerging trends in local SEO, paid media, franchise marketing, and marketing technology to inform service development
Ensure the agency's capabilities remain ahead of client needs and market demands
Translate complex digital strategies into compelling value propositions for franchise decision-makers
Represent Location3 as a thought leader at industry events, conferences, and in trade publications

Client Development & Acquisition

Lead business development strategy targeting franchise brands and multi-location businesses
Build and maintain C-level relationships with prospective and existing clients
Oversee the sales process from lead generation through proposal development and close
Develop strategic partnerships with complementary service providers, technology vendors, and industry associations
Create and refine the agency's pitch strategy and new business materials

Client Success & Retention

Own client retention metrics and develop strategies to maximize lifetime value
Ensure alignment between client expectations and service delivery across all pods
Establish client health scoring and early warning systems for at-risk accounts
Lead strategic account reviews with key clients to identify expansion opportunities
Champion a client-centric culture across all revenue-generating functions

Team Leadership & Development

Build, lead, and mentor high-performing teams across sales, marketing, and client strategy
Foster collaboration and alignment between commercial functions and delivery teams
Establish clear KPIs, performance metrics, and accountability frameworks
Recruit and develop senior talent to support growth objectives
Create career pathways and professional development opportunities for commercial team members

Cross-Functional Alignment

Partner with operations leadership to ensure service delivery supports growth commitments
Collaborate with finance on forecasting, margin analysis, and investment decisions
Work with the CEO and leadership team on strategic planning and organizational development
Ensure marketing, sales, and client success functions operate as an integrated revenue engine

Drive data-informed decision-making through dashboards, reporting, and analytics

Qualifications

Required Experience

12+ years of progressive experience in digital marketing, agency leadership, or commercial roles
5+ years in senior leadership with direct P&L or revenue accountability
Proven track record of scaling revenue in a professional services or agency environment
Deep expertise in digital marketing disciplines (SEO, paid media, analytics, marketing technology)
Experience selling to and servicing franchise or multi-location businesses (strongly preferred)
History of building and leading high-performing commercial teams

Skills & Competencies

Strategic thinker with the ability to translate vision into executable plans
Strong financial acumen including forecasting, pricing strategy, and margin management
Exceptional relationship builder with demonstrated success at the C-suite level
Data-driven decision maker comfortable with analytics and performance metrics
Compelling communicator and presenter; comfortable as an external spokesperson
Collaborative leader who breaks down silos and aligns cross-functional teams
Adaptable and resilient in fast-paced, evolving environments

Education

Bachelor's degree required; MBA or advanced degree preferred

Success Metrics (First 12 Months)

Develop and gain alignment on 3-year revenue growth roadmap
Achieve annual revenue and new client acquisition targets
Improve client retention rate by X%
Establish unified sales/marketing pipeline with clear stage definitions and conversion metrics
Build executive relationships with top 10 strategic accounts
Implement client health scoring and quarterly business review cadence

Compensation Framework

Base Salary: Competitive, commensurate with experience
Variable Compensation: Performance-based bonus tied to revenue growth, EBITDA performance, and client retention
Equity/Long-term Incentive: [If applicable]
Benefits: Comprehensive package including health, retirement, PTO

About Us

Creative Thinkers, Data Geeks & Digital Enthusiasts — Location3 Media is a fully remote digital marketing company built to improve the findability and performance of consumer and retail brands through enterprise-level and local digital marketing solutions. Founded in 1999, Location3 has a staff of 60+ full-time employees who service global, national, and local brands. More than half of Location3's client base has partnered with the agency for at least three years, a testament to our consistent delivery of measurable results and long-term value.

Location3 is looking for passionate people with innovative thinking who want to work with a performance-driven team. We emphasize working hard to bring our clients the results they seek and celebrating those wins together in a positive and fun work environment. We offer the benefit of being a remote work organization, but we also strongly believe that collaboration is key to driving outcomes. Our company culture, ongoing education and training programs, and technology infrastructure all contribute to achieving this goal. We also believe that bonding is equally important - whether it's in-person or over Teams. We have a dedicated in-person annual company retreat that includes our annual golf day as well as remote monthly events like learning hours, team happy hours, and team trivia that help to create synergy among colleagues and teams. On top of working and playing hard together, we also offer a very competitive benefits package, complete with medical, dental, vision, matching 401K, a wellbeing stipend, every other Friday off, remote work equipment, a remote equipment reimbursement and more.

Location3 is committed to creating a diverse and inclusive company culture, and our team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under law. Additionally, Location3 is committed to diverse and equitable hiring practices. If you are a candidate who identifies as diverse and would like to self-identify, please let us know. Providing this information is completely voluntary.

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Chief Growth Strategy Officer