As a Personal Shopper at Printemps New York, you will be a dedicated expert delivering a tailor-made and exceptional shopping experience to our luxury clients and VIP. With your expertise in high-end fashion, luxury products, and exclusive services, you will curate personalized experiences, build long-lasting relationships, and create memorable moments that position Printemps as a leader in luxury retail.
Key Responsibilities:
Client Relationship Management and VIP Sales Growth :
- Cultivate and foster personalized relationships with Printemps’ most valuable and high-net-worth clients, including international and local VIPs.
- Provide tailored, expert styling advice that aligns with the individual tastes and needs of luxury clientele, ensuring each experience exceeds expectations.
- Expertly identify opportunities for upselling and cross-selling exclusive products, creating a seamless shopping journey that enhances the client’s lifestyle.
- Leverage available digital tools, CRM systems, and data to track client preferences, anticipate needs, and offer personalized recommendations, driving client loyalty and maximizing sales.
- Actively seek out new VIP clients through networking, external events and referrals, contributing to the growth of Printemps' luxury clientele.
Exclusive Service and High-End Product Knowledge :
- Offer a full range of luxury services, including bespoke wardrobe curation, personalized gifting, and lifestyle product recommendations tailored to the specific tastes of each client.
- Provide expert advice on product fit, alterations, and customization, utilizing in-store services to ensure every purchase is flawless.
- Serve as a luxury product expert, from rare items to the latest high-end collections, providing clients with exclusive access to limited-edition merchandise and the newest trends.
- Curate exclusive shopping experiences, including private in-store appointments, home consultations, and after-hours events, allowing clients to shop in a more intimate and personalized setting.
- Proactively engage clients with personalized messages and exclusive invitations to special events, such as private fashion shows, trunk shows, and private viewings of upcoming collections.
Promoting the Printemps Brand and Luxury Shopping Experience :
- Serve as a brand ambassador for Printemps, elevating its status as a premier luxury destination in New York. Promote the Personal Shopping service both in-store and digitally, positioning it as an exclusive offering for the discerning client.
- Utilize social media and digital channels to share curated content, promote luxury brands, and engage clients with behind-the-scenes access to exclusive events, ensuring a seamless link between digital and physical experiences.
- Host private events and fashion presentations to showcase new collections, provide personalized style advice, and build stronger connections with high-profile clients.
- Maintain deep relationships with luxury brand designers, buyers, and product teams, ensuring that your clients have access to exclusive or limited-availability products only accessible through Personal Shopping.
Client Experience and VIP Engagement :
- Create an atmosphere of exclusivity, ensuring that every client interaction is treated with the utmost respect and care, with follow-ups to guarantee satisfaction and loyalty.
- Take the lead in managing a client’s complete lifestyle needs, anticipating upcoming special occasions, offering gifting solutions, and ensuring that clients have everything they need to live in style.
- Proactively engage with clients to offer them personalized updates, exclusive invites, and tailored offers that resonate with their individual style, interests, and needs.
- Ensure a seamless client experience by managing the logistics of high-end purchases, special orders, product sourcing, and exclusive access to private collections.
- Build relationships with local luxury brands, artisans, and international suppliers to offer unique opportunities and personalized luxury experiences.
Leadership and Collaboration :
- Act as the in-store fashion leader and mentor, sharing the latest trends, styling techniques, and client engagement strategies with other team members.
- Collaborate closely with the General Manager, Marketing & Communications Department to create VIP-focused events that drive client retention and increase brand visibility.
- Ensure that all communications reflect the high standards and reputation of Printemps, elevating the store’s presence both in the local community and the luxury retail market.
Qualifications:
- Proven track record of building long-term relationships with high-net-worth individuals and a strong network within the luxury retail industry.
- At least 5 years of experience in high-end retail or luxury sales, specializing in personal shopping and serving VIP clientele.
- A deep knowledge of luxury fashion, and exclusive brands, with a strong passion for providing impeccable service.
- Highly developed communication skills, with the ability to connect with clients on a personal level and handle sensitive matters discreetly.
- Strong proficiency in using digital tools, CRM systems, and social media platforms to enhance client relationships and sales.
- Ability to work in a dynamic, fast-paced environment and manage multiple high-profile clients with precision and grace.
- Flexibility to work a varied schedule, including evenings, weekends, and private events, ensuring availability for VIP clients.
