Job Description
The Client Experience Coordinator will support the top client experience and appointment business at The Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Coordinator must be well-connected in hospitality, fine dining, and New York life.
Key Responsibilities:
- Provide highest level of client service
- Offers luxury services direct to clients and VIC clients, partnering with all functional teams to deliver elevated, bespoke experiences
- Share appropriate Tiffany and Co. history, product information and servicing offerings
- Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests
- Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points
- Build relationships with top hospitality organizations, hotels, and restaurants in and around New York City
- Develop and manage high net worth client experiences while visiting The Landmark
- Manage schedule of multiple private spaces within the Landmark
- Manages client appointments flowing through our booking platform Booxi and email inbox.
- Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points.
- Engages in different networking activities to ensure the chosen vendors/establishments are meeting the brand standards.
- Partner with Functional Landmark teams
- Acts as a liaison between client advisors and other departments/stores to fulfill clients’ needs
- Partner with Client Experience Manager/Director to set and maintain standards for hosting moments.
- Support Client Experience Department on an as-need basis
- Lead internal tours of the Landmark when needed
- Support training of In-Store client experiences and Tiffany Salon protocols for new employees
- Support all hospitality and selling events for VIC clientele
Qualifications:
- Exceptional Communication skills: verbal and written
- Proven experience networking in and around New York City
- Event and catering management
- Expertise in coordinating car and travel arrangements
- Creation of detailed itineraries
- Ability to create memorable bespoke experiences
- Meticulous attention to detail
- Organizational and time management skills
- Entrepreneurial, flexible and independent
- Possess strong commitment to team environment and collaboration
- Strong sense of urgency
- Experience in luxury hospitality industries; restaurant, hotel, retail
- Multilingual profiles preferred
- Strong existing relationships with luxury hotels and restaurants both domestically and globally
- Proven experience working with VIC Clients
- Demonstrates strong administrative skills. (Proficiency in Excel, PowerPoint, Word necessary)
The hiring range for this position ranges from $26.35 - $35.65. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.
