Associate, Outbound Marketing Operations

Overview Associate, Outbound Marketing Operations - Card Performance Marketing & AnalyticsCapital One is looking for an Associate Process Manager to conduct quality assurance and maintain documentation for our outbound advertising channels. This role will support a team of digital marketers focused on driving credit card acquisitions. The primary responsibilities will be verifying that campaigns and ads have been implemented accurately by associates on the team, documenting key project artifacts, and maintaining reference materials. The right candidate will have strong attention to detail, be comfortable with spreadsheets and able to learn new platforms quickly.General Responsibilities: Support the media strategy & operations team by reviewing project documents for consistency, technical accuracy, and completeness of detailsConduct quality assurance reviews of advertising platforms to ensure accuracy of execution after changes have been made by the ad operations teamManage the team’s filing system (Google Drive) archiving all project documents and approvals to meet audit requirementsRecommend & document naming conventions to manage projects effectively Serve as the process subject matter expert for the team maintaining a playbook outlining team practicesIdentify areas that could benefit from process improvementsMaintain reference materials including a project tracker & index of advertisementsCommunicate across a team of high performers to understand workload and timelines for multiple projects and communicate support availabilityDemonstrate a solid understanding of performance marketing, conversions, and online customer acquisitionComfortable working with large data sets in Excel and Google Sheets, and familiarity with common performance marketing metricsComplete administrative tasks to support the team as neededParticipate in training to support other marketing channelsBasic Qualifications: High School Diploma, GED or equivalent certificationAt least 1 year experience in performance marketing channels such as Display, Social, Online Video, etc.At least 2 years of experience with Microsoft Excel or Google SheetsAt least 1 year of experience in project or process managementPreferred Qualifications: Bachelor’s Degree or Military ExperienceAt least 2 years of experience in project managementAt least 1 year of experience using Skai or SA360 platformsThe minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $71,200 - $81,300 for Process ManagerRichmond, VA: $64,700 - $73,900 for Process ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please.