Creative and Marketing Manager

Onsite Manager – Creative & Marketing

Chinatown, New York (Onsite)

Seeking an experienced Onsite Manager to lead a large client program within the creative and marketing space. This role serves as the primary client contact, ensuring strong partnerships, high service levels, and continuous program improvement.

Key Responsibilities

• Act as main point of contact for client stakeholders across HR, Operations and Procurement.
• Build strong client relationships, ensuring high satisfaction and retention.
• Lead onsite recruitment and fulfillment activities; manage KPIs, SLAs and performance.
• Present regular business reviews and insights; track data trends and program metrics.
• Resolve escalations, support workforce planning, and align services with client goals.
• Drive process improvements, develop new opportunities and support program growth.
• Lead and coach the onsite team in a fast-paced, service-driven environment.

Requirements

• 5+ years experience in account management, onsite staffing, workforce solutions or related fields.
• Strong leadership, communication and client-relationship skills.
• Proven ability to manage KPIs, SLAs and operational performance.
• Excellent organizational and multitasking skills.
• Proficient in MS Office and able to learn new systems quickly.
• Experience in creative/marketing environments is a plus.